Inside Sales Manager – Lead Growth & Customer Experience

Ryerson Canada; Coon Rapids (MN); On-site; USD 99,000 - 149,000; Full time

Job summary

Ryerson is seeking an Inside Sales Manager to strengthen regional sales operations and lead the customer experience team. You will analyze market trends, support strategic planning, and collaborate with senior leadership to drive revenue and profitability while delivering exceptional service to new and existing customers.

The role emphasizes leadership, data-driven decision making, and contract/pricing management in a fast-paced metals industry environment.

Qualifications

• Bachelor’s degree in Sales, Marketing, Manufacturing or Engineering.
• 5–7 years of progressive sales experience (Inside/Outside Sales).
• Knowledge of ERP systems; SAP is a plus.
• Highly proficient in Microsoft Excel

Responsibilities

• Manage and develop the customer experience team, including hiring, training, and performance reviews.
• Maximize sales, gross margin dollars, and net profit.
• Communicate sales trends and opportunities to the General Manager.
• Develop business plans, marketing programs, and budgets.
• Support Sales Representatives in gaining new business and maintain client contacts.
• Price book management and assist in major quotations.

Skills

Team leadership

Sales experience

Strategic thinking

Communication

Education

Bachelor’s degree in Sales/Marketing/Manufacturing/Engineering

Tools

SAP

Microsoft Excel

Outlook

Microsoft Word

Job description

Ryerson is seeking an Inside Sales Manager to strengthen regional sales operations and lead the customer experience team. You will analyze market trends, support strategic planning, and collaborate with senior leadership to drive revenue and profitability while delivering exceptional service to new and existing customers.

The role emphasizes leadership, data-driven decision making, and contract/pricing management in a fast-paced metals industry environment.