Inside Sales Manager

Ryerson Canada; Coon Rapids (MN); On-site; USD 99,000 - 149,000; Full time

Job summary

Ryerson is seeking an Inside Sales Manager to strengthen regional sales operations and lead the customer experience team. You will analyze market trends, support strategic planning, and collaborate with senior leadership to drive revenue and profitability while delivering exceptional service to new and existing customers.

The role emphasizes leadership, data-driven decision making, and contract/pricing management in a fast-paced metals industry environment.

Qualifications

• Bachelor’s degree in Sales, Marketing, Manufacturing or Engineering.
• 5–7 years of progressive sales experience (Inside/Outside Sales).
• Knowledge of ERP systems; SAP is a plus.
• Highly proficient in Microsoft Excel

Responsibilities

• Manage and develop the customer experience team, including hiring, training, and performance reviews.
• Maximize sales, gross margin dollars, and net profit.
• Communicate sales trends and opportunities to the General Manager.
• Develop business plans, marketing programs, and budgets.
• Support Sales Representatives in gaining new business and maintain client contacts.
• Price book management and assist in major quotations.

Skills

Team leadership

Sales experience

Strategic thinking

Communication

Education

Bachelor’s degree in Sales/Marketing/Manufacturing/Engineering

Tools

SAP

Microsoft Excel

Outlook

Microsoft Word

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as an Inside Sales Manager , where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.

Roles and Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
• Knowledge of ERP systems is critical, SAP is a plus
• Working knowledge of managing large contracts
• Highly proficient in Microsoft Excel
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment

Base Salary: $99,450.01- $149,175.01 annually. A starting salary higher than $99,450.01 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.