Inside Sales Manager - Fairfield, NJ

Quincy Compressor LLC; Fairfield (NJ); Hybrid; USD 72,000 - 100,000; Full time

Job summary

Quincy Compressor LLC in Fairfield, NJ is seeking an Inside Sales Manager - Service to lead our inside sales and parts sales team, drive process improvements, and develop the service business to increase market share and customer penetration.

You will collaborate with operations to deliver a hassle-free customer experience, optimize call flow, and coach team members on performance and training in a hybrid work model.

Qualifications

• Strong verbal and written communication skills across levels.
• Customer oriented with ability to understand and prioritize customer needs.
• Self-motivated and able to manage varied workloads.
• Organized with flexibility in day-to-day work.
• Bachelor's degree desirable in management, business, marketing, engineering or related field.

Responsibilities

• Lead the inside and parts sales team and drive process improvements.
• Implement and monitor best practices across sales processes.
• Identify training needs and conduct performance evaluations.
• Collaborate with operations to ensure a hassle-free customer experience.
• Optimize call flow to capture and handle calls in a timely manner.
• Develop service business and increase market share and customer penetration.

Skills

Communication

Customer focus

Empathy

Assertiveness

Self-motivated

Organization

Flexibility

Education

Bachelor's degree desirable in management, business, marketing, engineering or related field

Job description

Your Mission

Bring your curiosity to work as our nextInside Sales Manager - Service. You will be part of our Inside sales team reporting to our Regional Sales Manager.

In this role, your mission is to develop the service business, driving market share (1-1 ratio) and customer penetration (customer share) by effectively managing and developing the inside sales team.You will contribute directly to how we create highquality products and solutions for our customers.

Your day-to-day

• Manage and lead the inside and parts sales team
• Ensure that the necessary process and best practices are implemented and followed up
• Identify, suggest and implement process improvements and best practices
• Monitor and drive activity levels that will lead to the established vision of success for the business
• Follow up the performance of team members while working on their competence development
• Collaborate with operations to best handle inbound and outbound requests, driving a hassle-free experience for our customers
• Optimize and find efficiencies on the call flow to ensure all calls are captured and handled in a timely manner
• Identify competence gaps, plan and implement training plans and conduct performance evaluations

Your skills and experience

• Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems and the company's market and operation.
• Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization.
• Be customer oriented, able to understand customer needs and prioritize them accordingly.
• Able to take risks while still analyzing potential pitfalls of his/hers actions.
• Show good level of empathy while enforcing company policies and strategic directions.
• Demonstrate assertiveness while being helpful to various demands from the organization.
• Be self-motivated, willing to take action while coping with varied workloads.
• Be organized while demonstrating flexibility in day-to-day work
• A bachelor's degree is desirable, in either management, business, administration, marketing, engineering or other technical specialization. Relevant related experience will be considered.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward. This role offers a base salary between $72,000 - $100,000 as well as a monthly vehicle allowance and annual variiable compensation (bonus) eligibility.

Your location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Fairfield, NJoffice in Fairfield NJ, United States (US).

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on longterm development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Cheyenne Catalano, [e-mail]