Inside Sales Manager - Debt Collections

Beacon Account Services; Arizona; Remote; USD 85,000 - 110,000; Full time

Job summary

Beacon Account Services seeks a seasoned Settlement Solutions Manager to build and lead a new team focused on empathetic, compliant debt resolution. You will shape coaching rhythms, queue management, and performance standards while guiding specialists toward one-call closes that fit clients' budgets.

Remote roles across Texas and Arizona empower you to design scalable processes, ensure audit-ready documentation, and partner with leadership to refine payment-plan guidelines for compliant outcomes.

Qualifications

• 3+ years managing teams in consumer finance or debt resolution.
• Strong knowledge of FDCPA, Regulation F, and state debt rules.
• Self-directed with ability to build structure in a fast-growing team.

Responsibilities

• Coach specialists on a consultative sales approach resulting in one-call closes.
• Conduct regular 1-on-1s, call listening, and account reviews to ensure compliance.
• Track metrics and assist on complex or sensitive client cases.
• Partner with leadership to refine payment-plan guidelines and transitions.

Skills

Team leadership

Regulatory knowledge

Debt resolution experience

Audit-ready documentation

Job description

Beacon Account Services helps people resolve past-due accounts and move forward. When an account falls behind, we work with the person to find a realistic way through it: a payment plan or a settlement that fits their actual budget, set up with a real person who stays with them until it is resolved. We treat every person with dignity and patience, and we believe that behind every account is a person. We work with people, not against them.

About the role

Beacon Account Services helps people resolve past-due accounts and move forward. When an account falls behind, we work with the person to find a realistic way through it: a payment plan or a settlement that fits their actual budget, set up with a real person who stays with them until it is resolved. We treat every person with dignity and patience, and we believe that behind every account is a person. We work with people, not against them.

We are building this team from the ground up, and you will help shape our operational rhythms, coaching framework, queue management standards, and culture of empathetic, compliant resolution. You will lead a team of Settlement Solutions Specialists who are striving to execute one-call closes that lead to structured, sustainable repayment plans. Your mission is to empower your team to be consultative and empathetic during calls, catch breakdowns early, maintain compliance standards, and work towards creating a plan that works best for the client.

We are currently hiring remotely in Texas and Arizona.

What You'll Do

• Coach specialists on a consultative sales approach that lead to one-call closes while speaking with clarity and intent.
• Conduct regular 1-on-1s, call listening sessions, and account reviews to help specialists effectively diagnose hardships, adjust approaches if necessary, and maintain compliance.
• Track team-level success, focus on metrics, and step in to assist on complex, high-friction, or sensitive client cases.
• Partner with leadership to establish and refine internal guidelines for payment plans, successful enrollments, and smooth transitions post call.

What We're Looking For

• 3+ years managing, coaching, or leading teams in consumer finance sales, default servicing, loan mitigation, loan servicing, or high-touch debt resolution environments.
• Strong knowledge of FDCPA, Regulation F, and state-level consumer debt rules, with a proven track record of maintaining audit-ready documentation standards.
• High degree of self-direction, organizational skill, and comfort building structure and processes within an early-stage or fast-growing team.

Nice to Have

• Ability to demonstrate adherence to regulations, state collection laws, and internal compliance guidelines across all team communications and documentation.
• Experience developing QA standards, call calibration sessions, or compliance audit frameworks for consumer financial services.