Account Services Manager - Debt Collections

Beacon Account Services; Arizona; Remote; USD 90,000 - 120,000; Full time

Job summary

Beacon Account Services is building a dedicated Account Services team to manage a portfolio of approximately 200 active clients per specialist, with a focus on empathetic, compliant debt resolution. The manager will shape coaching frameworks, performance metrics, and workflow standards, guiding a growing team in a remote-first environment across Texas and Arizona.

You will lead and develop a high-touch team, ensuring audit-ready documentation and adherence to FDCPA and state rules while driving

Qualifications

• 3+ years managing, coaching, or leading teams in consumer finance or debt resolution environments.
• Strong knowledge of FDCPA, Regulation F, and state debt rules with audit-ready documentation.
• Self-directed with ability to build structure in a fast-growing team.

Responsibilities

• Coach specialists on empathetic communication and early-intervention strategies to keep plans on track.
• Conduct regular 1-on-1s, call listening, and reviews to diagnose hardships and adjust plans within guidelines.
• Track portfolio health, focus on metrics, and assist on complex or sensitive client cases.
• Partner with leadership to refine guidelines for payment plans, settlements, and workflows.

Skills

Team leadership

Coaching

Consumer finance knowledge

Regulatory compliance (FDCPA)

Job description

Account Services Manager - Debt Collections

Beacon Account Services helps people resolve past-due accounts and move forward. When an account falls behind, we work with the person to find a realistic way through it: a payment plan or a settlement that fits their actual budget, set up with a real person who stays with them until it is resolved. We treat every person with dignity and patience, and we believe that behind every account is a person. We work with people, not against them.

About The Role

We are building this team from the ground up, and you will help shape our operational rhythms, coaching framework, queue management standards, and culture of empathetic, compliant resolution. You will lead a team of Dedicated Account Specialists who each own a portfolio of roughly 200 active clients. Your mission is to empower your team and keep plans alive, catch breakdowns early, maintain compliance standards, and drive long-term plan completion.

We are currently hiring remotely in Texas and Arizona.

What You'll Do

• Coach specialists on empathetic communication and early-intervention strategies that keep client resolution plans on track.
• Conduct regular 1-on-1s, call listening sessions, and account reviews to help specialists effectively diagnose hardships, adjust plans within approved guidelines, and maintain long-term client relationships.
• Track team-level portfolio health, focus on metrics, and step in to assist on complex, high-friction, or sensitive client cases.
• Partner with leadership to establish and refine internal guidelines for payment plan restructures, settlement authority, and single-point-of-contact workflows.

What We're Looking For

• 3+ years managing, coaching, or leading teams in consumer finance, default servicing, loan mitigation, loan servicing, or high-touch debt resolution environments.
• Strong knowledge of FDCPA, Regulation F, and state-level consumer debt rules, with a proven track record of maintaining audit-ready documentation standards.
• High degree of self-direction, organizational skill, and comfort building structure and processes within an early-stage or fast-growing team.

Nice to Have

• Ability to demonstrate adherence to regulations, state collection laws, and internal compliance guidelines across all team communications and documentation.
• Experience developing QA standards, call calibration sessions, or compliance audit frameworks for consumer financial services.