Inside Sales Growth Leader

Confidential; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Confidential is seeking an Inside Sales Manager to turn business priorities into daily execution. This leader will drive revenue growth, build a capable sales team, and optimize how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who coaches conversations, analyzes performance data, and guides the use of sales technology to improve responsiveness and account growth.

Qualifications

• Experience leading inside sales teams and delivering measurable business results.
• Strong coaching skills with ability to diagnose performance gaps and improve.
• Practical experience managing sales technology, adoption, and data-driven decisions.
• Track record of improving processes and implementing changes.

Responsibilities

• Hire, onboard, and develop inside sales professionals with clear expectations for performance and customer service.
• Make coaching a regular part of the workday through call reviews, individual feedback, skill development, and follow-up.
• Strengthen the team's ability to identify customer needs, communicate product value, manage opportunities, and close business.
• Build a culture of ownership, collaboration, and continuous learning; recognize strong performance and address gaps promptly.
• Manage the effective use of CRM, phone systems, reporting tools, and other technologies that support the sales operation.
• Establish expectations for system adoption, accurate data entry, and consistent documentation of customer activity.
• Identify opportunities to improve system configuration, reporting, integration, and automation in partnership with appropriate internal teams.
• Translate business needs into practical technology improvements and ensure employees receive the training needed to use tools effectively.
• Evaluate whether technology changes deliver measurable improvements in productivity, sales effectiveness, and customer responsiveness.
• Review the customer journey from inquiry and quotation through order handoff to identify delays, rework, and service gaps.
• Develop and refine workflows that improve response times, accuracy, consistency, and ease of doing business.
• Document procedures, clarify responsibilities, and guide the team through changes.
• Use employee feedback, customer input, and operating data to prioritize improvements and measure their impact.
• Convert business objectives into actionable sales plans for customer acquisition, account expansion, and proactive outreach.
• Establish team and individual goals supported by clear measures of activity, conversion, revenue, and service performance.
• Analyze sales results, call activity, and CRM data to identify opportunities and direct coaching and sales efforts.
• Conduct regular performance discussions and adjust execution as customer needs and business conditions change.
• Partner with outside sales, marketing, DC operations, purchasing, and customer service to coordinate account coverage and resolve customer issues.
• Communicate customer insights and operational challenges to support better business decisions.
• Ensure team activities follow company policies, pricing guidelines, and applicable compliance requirements.

Skills

Sales Leadership

Coaching

Data Analysis

CRM Proficiency

Process Improvement

Tools

CRM software

Reporting tools

Sales technology

Job description

Confidential is seeking an Inside Sales Manager to turn business priorities into daily execution. This leader will drive revenue growth, build a capable sales team, and optimize how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who coaches conversations, analyzes performance data, and guides the use of sales technology to improve responsiveness and account growth.