Inside Sales Manager

ABB Motors and Drives North America; Town of Texas (WI); On-site; USD 105,000 - 120,000; Full time

Job summary

ABB Motors and Drives North America is seeking an Inside Sales Manager to build and lead the next generation of our inside sales organization. This on-site role will shape how accounts are managed, opportunities are tracked, and how inside and outside sales collaborate to deliver exceptional customer experiences.

You will lead a team, establish coverage, and drive service and growth for inside accounts, with data-led improvements and a focus on coaching and development.

Qualifications

• Experienced leader of a customer-facing sales or service team.
• Strong coaching, accountability, and people-development skills.
• Background in industrial distribution, manufacturing, or technical sales.
• Sound commercial judgment for pricing within authority.
• Ability to improve processes without losing customer focus.

Responsibilities

• Lead, coach, develop, and hold accountable inside sales professionals.
• Define roles, coverage, workloads, service standards, and performance expectations.
• Own service and growth strategy for inside sales accounts.
• Build disciplined quote follow-up and opportunity-management practices.
• Set standards for quotation accuracy, order ownership, and communication.
• Use data to identify opportunities, staffing, and process improvements.
• Recruit, onboard, train, and develop inside sales talent.
• Collaborate with OEM, distribution, technical teams, operations, and leadership.
• Present issues and improvement recommendations to leadership.

Skills

Leadership

Inside Sales

Coaching & Development

Pricing Decisions

CRM / ERP Systems

Tools

Salesforce

SAP (helpful)

Job description

Company Description ABB Motors and Drives North America is a leading U.S. provider of industrial motors, drives, and lifecycle services that help customers operate more efficiently and reliably. The business combines ABB and ABB Baldor Reliance motors, bringing together global innovation and over a century of U.S. manufacturing expertise. Its portfolio delivers performance, reliability, and energy efficiency across demanding industrial applications. Team members contribute to solutions that support critical industries and long‑term customer success.

District Office of Texas | Leadership Team

We are looking for an Inside Sales Manager to build and lead the next generation of our inside sales organization.

This is not a traditional customer-service supervisor or order-entry management position. We are developing inside sales into a true commercial function with responsibility for growing an assigned group of customers, improving quote conversion, strengthening customer relationships, and delivering a consistently outstanding customer experience.

The Inside Sales Manager will lead our inside sales team and serve as a member of the District Office of Texas leadership team. This person will help define how accounts are assigned, how opportunities are managed, how the team is structured, and how inside and outside sales work together.

What You Will Do

• Lead, coach, develop, and hold accountable a team of inside sales professionals.
• Establish clear roles, customer coverage, workloads, service standards, and performance expectations.
• Own the service and growth strategy for accounts assigned primarily to inside sales.
• Build disciplined quote follow‑up and opportunity‑management practices that improve response time, conversion, pricing quality, and customer retention.
• Establish standards for quotation accuracy, order ownership, customer communication, handoffs, and problem resolution.
• Use sales and operating data to identify missed opportunities, staffing requirements, training needs, and process improvements.
• Recruit, onboard, train, and develop inside sales talent capable of supporting continued growth.
• Work closely with OEM sales, distribution sales, technical teams, operations, and district leadership.
• Bring customer issues, business risks, resource needs, and improvement recommendations to the leadership team.

How Success Will Be Measured

• Quote response time and conversion
• Sales growth within inside‑sales‑owned accounts
• Responsible pricing decisions and timely factory escalation
• Effective account coverage and workload balance
• Team development, retention, and bench strength
• Strong coordination among inside sales, outside sales, and operations

What We Are Looking For

• Successful experience leading a customer‑facing sales or service team
• Strong coaching, accountability, and people‑development skills
• Experience in industrial distribution, manufacturing, electrical products, electric motors, power transmission, automation, or another technical sales environment
• Sound commercial judgment and confidence making pricing decisions within established authority
• The ability to improve processes without losing customer focus
• Comfort working with quoting, CRM, ERP Quoting and reporting systems
• SAP experience is helpful but not required
• The ability to work collaboratively across sales, operations, technical teams, and manufacturing

Who We Are Looking For

Our leadership team is built around our several core Values:

• Strong Ethical Principles
• Unapologetically Committed

We want a leader who believes that inside sales can be much more than a support function—someone who can build a team, establish accountability, develop people, and create measurable commercial results.

Compensation

The anticipated base salary range is $105,000–$120,000, depending on experience and qualifications. The position is also eligible for a target annual performance bonus.

Location: Grand Prairie, Texas

Work arrangement: In Office

Travel: Limited, as needed

If you are an experienced sales leader who enjoys developing people, improving how work gets done, and helping customers succeed, we would like to hear from you.