Inside Sales Manager

Global Lending Services; South Carolina; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Telemedicine

401K with employer match

PTO & holidays

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking an Inside Sales Manager to oversee a team of 10+ staff, drive performance, and ensure high-quality customer outcomes. You will hire, train, and motivate the team, implement programs and policies, and manage collections and delinquency reduction.

The role requires a bachelor’s degree and proven leadership experience within lending environments. Join a results-driven culture with growth opportunities, performance bonuses, and a focus on regulatory compliance.

Qualifications

• Bachelor’s degree required.
• Two years of supervisory or leadership experience.
• Experience with consumer lending/auto financing is a plus.
• Proven ability to take initiative and implement improvements.
• Strong interpersonal and communication skills.
• Excellent organizational skills with attention to detail and prioritization.
• Ability to manage multiple tasks in fluctuating volumes.
• Demonstrated ability to lead and coach a team.

Responsibilities

• Directly supervise 10+ employees.
• Lead staffing decisions and performance evaluations.
• Review time sheets and time-off requests.
• Motivate team to meet daily, weekly, monthly, and annual goals.
• Conduct monthly coaching sessions based on scorecard results.
• Analyze reports to optimize performance and disputes handling.
• Lead team meetings and training sessions.
• Maintain compliance with policies and regulatory requirements.
• Set daily schedules to meet business needs.
• Run daily reports to ensure service level targets.

Skills

Leadership

Interpersonal skills

Organizational skills

Multitasking

Team motivation

Computer skills

Education

Bachelor's degree

Job description

Job Description

Why GLS

Purpose

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees whoCare DeeplyandThink Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

• oCompetitive base pay and performance bonuses, dependent on role
• oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• o401K with employer match and 100% immediate vesting
• oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
• oPaid Volunteer Time Off (VTO) Annually
• oTuition Reimbursement
• oParental Leave
• oBusiness casual work environment

What does it mean to be an Inside Sales Manager with GLS?

As an Inside Sales Manager, you will be responsible for the management of all aspects of your assigned team. You will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to ensure business opportunities are maximized.

How will you drive value within the organization as an Inside Sales Manager?

• Directly supervise 10+ employees
• Exercise management authority concerning staffing, performance evaluations, and terminations
• Review and approve employee time sheets and requests for time off
• Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis
• Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
• Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement
• Conduct team meetings and continuous training sessions with respective team or the department
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
• Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
• Handle escalated calls and disputes and maintain professional phone etiquette skills
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful as an Inside Sales Manager?

• Minimum of bachelor’s degree required
• Minimum of two (2) years experience in a supervisory or leadership position
• Experience with consumer lending/auto financing a plus
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Exceptional interpersonal skills
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to handle multiple tasks during constantly fluctuating business volume
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
• Proficient computer skills with working knowledge of