Operations Manager, Inside Sales

Global-Lending-Services; Greenville (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical, dental, vision

401K with employer match

Paid Time Off

Parental Leave

Tuition Reimbursement

Business casual environment

Job summary

Global-Lending-Services in Greenville, SC seeks an Inside Sales Manager to lead and develop a high-performing team focused on maximizing opportunities while minimizing delinquency and losses.

The role requires hiring, training, and motivating a team, plus overseeing adherence to policies and regulatory requirements. A bachelor’s degree and 2+ years in a supervisory role are expected, with consumer lending experience a plus.

Qualifications

• Minimum of bachelor's degree required.
• Minimum of two (2) years experience in a supervisory or leadership position.
• Experience with consumer lending/auto financing a plus.
• Exceptional interpersonal skills.
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities.
• Ability to handle multiple tasks during constantly fluctuating business volume.
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff.
• Proficient computer skills with working knowledge of internet and standard business applications; ability to quickly learn new applications.

Responsibilities

• Directly supervise 10+ employees.
• Exercise management authority concerning staffing, performance evaluations, and terminations.
• Review and approve employee time sheets and requests for time off.
• Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis.
• Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side-by-side floor observations.
• Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement.
• Conduct team meetings and continuous training sessions with respective team or the department.
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies.

Skills

Team leadership

People management

Coaching

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Why GLS?

Purpose

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees who "Care Deeply" and "Think Boldly", driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

GLS offers the below great benefits for your amazing work!

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What does it mean to be an Inside Sales Manager with GLS?

As an Inside Sales Manager, you will be responsible for the management of all aspects of your assigned team. You will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to ensure business opportunities are maximized.

How will you drive value within the organization as an Inside Sales Manager?

• Directly supervise 10+ employees
• Exercise management authority concerning staffing, performance evaluations, and terminations
• Review and approve employee time sheets and requests for time off
• Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis
• Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
• Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement
• Conduct team meetings and continuous training sessions with respective team or the department
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
• Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
• Handle escalated calls and disputes and maintain professional phone etiquette skills
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful as an Inside Sales Manager?

• Minimum of bachelor's degree required
• Minimum of two (2) years experience in a supervisory or leadership position
• Experience with consumer lending/auto financing a plus
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Exceptional interpersonal skills
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to handle multiple tasks during constantly fluctuating business volume
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent oral and written communication skills

Employment Requirements:

• This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)