Inside Sales Manager

NexGen Technologies, LLC; Boca Raton (FL); Remote; USD 100,000 - 140,000; Full time

Job summary

NexGen Virtual Workplace is seeking a hands-on Inside Sales Manager to build and scale our SMB-focused sales engine in a 100% remote environment. You will lead discovery, demos, negotiations, and closing while recruiting and coaching an elite sales team.

You will establish quotas, craft playbooks, and forecast pipeline in Zoho CRM, collaborating with Customer Success to reduce churn and boost ARR/MRR. A proven leader with SaaS B2B experience is essential.

Qualifications

• Background in B2B SaaS inside sales with quota achievement.
• Leadership or mentoring experience in sales teams.
• Full-cycle selling from prospecting to close.
• Experience with CRM and pipeline forecasting.

Responsibilities

• Own ARR/MRR growth across SMB accounts and partner program.
• Lead full sales cycle: discovery, demos, neg, close.
• Develop repeatable prospecting sequences via calls, email, LinkedIn.
• Engage SMB leaders to solve remote work engagement challenges.
• Create sales playbook: scripts, cadences, qualification, objections.
• Hire, onboard, and mentor BDRs/SDRs; weekly reviews.
• Set quotas and activity standards; enable continuous learning.
• Forecast pipeline and manage deal progression in Zoho CRM.
• Partner with Customer Success to reduce churn.
• Define SMB ICPs and refine messaging based on data.
• Present growth plans to leadership.

Skills

B2B SaaS inside sales

Leadership

Full-cycle sales

Zoho CRM

Microsoft Office

Communication

Forecasting

Remote work

Tools

Zoho CRM

Microsoft Office

Job description

About the Role

We are seeking a hands‑on, results‑oriented Inside Sales Manager to build, lead, and scale our inside sales operations, focusing on small and midsize businesses and our partner program. This is a player‑coach role: you will build our outbound engine from scratch, run discovery and demos, and close business directly while recruiting and coaching an elite inside sales team. You will lead with the NexGen value narrative, helping remote SMBs reduce turnover through Community, Collaboration, Culture, and Communication. To succeed, you should be a self‑motivated builder, a strong closer, and a coach who raises the performance of everyone around you.

Roles & Responsibilities

• Own new ARR/MRR growth across SMB accounts, outbound channels, and inbound leads, including our partner program
• Run the full sales cycle: discovery calls, product demonstrations, contract negotiation, and closing
• Build repeatable prospecting sequences across cold calls, email, LinkedIn, and referral networks
• Engage SMB CEOs, COOs, and other leaders to solve remote work engagement challenges
• Create the sales playbook: scripts, email cadences, qualification frameworks, and objection guides
• Prove the sales capability, then hire, onboard, and mentor BDRs and SDRs; run weekly call reviews and pipeline audits
• Establish transparent quotas, daily activity standards, and continuous learning cadences
• Maintain accurate pipeline forecasting and deal progression in Zoho CRM
• Partner with Customer Success to ensure strong onboarding, early adoption, and low early churn
• Define SMB Ideal Customer Profiles and qualification standards, and refine messaging based on conversion data
• Present forward‑looking growth plans to leadership

Requirements

• 5+ years of B2B SaaS inside sales or business development experience with a proven track record of meeting quota
• 2–3+ years of leadership experience mentoring, coaching, or leading sales team members
• Full‑cycle sales mastery, from cold prospecting through contract execution
• Proficiency in Microsoft Office and CRM software such as Zoho CRM
• Strong communication skills: verbal, written, and virtual presentations and demos via collaboration tools
• Exceptional discovery, consultative selling, negotiation, and active listening skills
• Ability to build and document repeatable sales processes, scripts, and coaching cadences
• Data‑driven approach to forecasting, pipeline management, and team performance metrics
• High self‑motivation and organizational skill in a 100% remote environment
• Able to work under pressure, think clearly in challenging situations, and operate effectively with minimal supervision

Knowledge & Experience

• Background selling SaaS to SMB decision‑makers and contact center operators (preferred)
• Experience with CCaaS, UCaaS, collaboration, or workforce technology (preferred)
• Track record of building outbound sales processes and teams from scratch (zero‑to‑one growth)
• Hands‑on expertise with Zoho CRM or equivalent sales platforms
• Highly analytical problem‑solver who applies innovative thinking to messaging, targeting, and conversion

How success is measured: new customers acquired, ARR/MRR booked, qualified pipeline created, demo‑to‑opportunity and opportunity‑to‑close rates, and sales velocity. Leadership metrics include team quota attainment, new‑hire ramp time, forecast accuracy, early churn, and CRM hygiene.

Equal Employment Opportunity Statement

NexGen Virtual Workplace is an equal opportunity employer and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. We are committed to providing a work environment that is inclusive and welcoming to all.