Inside Sales Team Leader & Coach

First American; Colorado; On-site; USD 64,000 - 86,000; Full time

Job summary

First American is seeking a Sales Team Lead for its Inside Sales Representatives. You will coach, motivate, and develop a high-performing team to achieve sales, conversion, and call center efficiency goals. The role requires hands-on leadership, real-time performance management, and strong communication.

You will build relationships, recognize success, and maintain an energetic environment. Strong coaching, drive for results, and ability to handle objections are essential for success in this

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Three to five years of inbound/outbound call center sales supervisory or lead experience.
• Proven ability to coach for higher lead/call conversion and retention.
• Strong communication and listening skills with ability to motivate diverse personalities.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives to meet sales, conversion, and productivity goals.
• Foster a positive, results-focused environment and strong team culture.
• Provide frequent coaching and performance feedback using live/recorded calls and metrics.
• Manage day-to-day team responsibilities including scheduling, performance reviews, and policy compliance.
• Drive outbound opportunities through active coaching, performance data, and targeted action plans.

Skills

Coaching

Communication skills

Team leadership

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

First American is seeking a Sales Team Lead for its Inside Sales Representatives. You will coach, motivate, and develop a high-performing team to achieve sales, conversion, and call center efficiency goals. The role requires hands-on leadership, real-time performance management, and strong communication.

You will build relationships, recognize success, and maintain an energetic environment. Strong coaching, drive for results, and ability to handle objections are essential for success in this