Inside Sales & Key Account Associate

HC Forklift America Corp; Rock Hill (SC); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Zusammenfassung

HC Forklift America Corp is seeking an Inside Sales & Key Account Associate in Rock Hill, SC. You will be the primary contact for assigned key accounts, handle orders, quotes, and ensure timely delivery while supporting e-commerce sales.

The ideal candidate has strong communication skills, customer focus, and the ability to thrive in a fast-paced inside-sales environment. Prior experience in material handling or related industries is preferred.

Qualifikationen

• This role requires experience in inside sales, customer service, order management or account management.
• Communication skills and ability to liaise between customers and internal teams are essential.
• Experience with online/e-commerce sales channels is a plus.

Aufgaben

• Maintain clear communication between HCFA and assigned key account customers.
• Manage day-to-day needs of key accounts and ensure customer satisfaction.
• Process and manage customer orders from request through delivery.
• Monitor order status and coordinate with internal teams for accurate fulfillment.
• Address concerns related to order status, delivery, pricing, and billing.
• Coordinate with sales, operations, logistics, and accounting to meet requirements.
• Assist customers with purchase requests and quotes; convert inquiries to sales.
• Prepare accurate quotes by verifying specs, quantities, pricing, and terms.
• Follow up on quotes and open orders to support sales retention.
• Support e-commerce activities by answering inquiries and processing orders.

Kenntnisse

Inside sales

Customer service

Order management

Account management

Ausbildung

High school diploma or GED

Associate or Bachelor's degree (preferred)

Tools

Salesforce

ERP systems (SAP)

Jobbeschreibung

Location: Rock Hill, SC

Job Id:279

# of Openings:0

Job Title: Inside Sales & Key Account Associate

Department: Order Management
Job Type: Full-Time | Onsite

Location: Rock Hill, SC 29730

Position Summary

The Inside Sales & Key Account Associate at HCFA serves as a primary point of contact for assigned key accounts, providing exceptional customer service, managing customer orders, and supporting sales activities. This role coordinates communication between customers and internal teams, assists with quotes and orders, addresses customer needs, and supports the successful delivery of products and services.

The role will also support HCFA's e-commerce sales channel by responding to online customer inquiries, processing e-commerce orders, assisting customers with product selection, and identifying opportunities to generate additional sales.

The ideal candidate is adaptable, customer-focused, detail-oriented, and comfortable working in a fast-paced inside-sales environment. This individual will contribute to customer satisfaction, account retention, and overall sales growth.

Key Responsibilities

• Maintain consistent, clear, and effective communication between HCFA and assigned key account customers.
• Manage the day-to-day needs of assigned key accounts, proactively addressing issues and ensuring a high level of customer satisfaction.
• Process and manage customer orders accurately and efficiently from initial request through fulfillment and delivery.
• Monitor order and delivery status and coordinate with internal teams to ensure timely and accurate fulfillment of customer orders.
• Address customer concerns and resolve issues related to order status, delivery delays, product availability, product specifications, pricing, billing, and other customer needs.
• Coordinate with cross-functional teams, including sales, operations, logistics, parts, service, and accounting, to ensure customer requirements are addressed efficiently and effectively.
• Assist customers with purchase requests, equipment orders, parts orders, and other product-related inquiries.
• Prepare accurate quotes and cost proposals by verifying product specifications, quantities, pricing, availability, and applicable terms.
• Follow up on open quotes, pending orders, and customer inquiries to support sales conversion and customer retention.
• Support HCFA's e-commerce sales activities by responding to online customer inquiries, assisting customers with product selection and purchasing, and converting e-commerce inquiries into completed sales.
• Process and follow up on e-commerce orders, ensuring accurate order entry, product availability, pricing, payment, and fulfillment.
• Identify opportunities to promote additional equipment, parts, accessories, and other products through e-commerce and inside-sales channels.
• Assist with maintaining accurate product information, pricing, availability, and other sales-related information within HCFA's e-commerce platform.
• Maintain accurate customer, quote, order, and sales information in Salesforce, SAP, or other applicable systems.

Required Qualifications

• Industry experience within the material handling, heavy industrial equipment, or rental industry is required.
• 2–3 years of experience in inside sales, customer service, order management, sales coordination, or account management.
• High school diploma or GED equivalent.
• Excellent communication skills and proven ability to act as a key liaison between internal teams and customers.
• Strong customer-service and sales orientation with the ability to identify and pursue sales opportunities.
• Ability to perform effectively in a high-volume and fast-paced environment.
• Excellent organizational and multitasking skills.
• Strong attention to detail and commitment to maintaining high-quality standards.
• Comfortable working with online sales platforms, e-commerce systems, and digital customer interactions.

Preferred Qualifications

• Associate or bachelor's degree in business, marketing, sales, or a similar field.
• Experience with Salesforce or ERP systems, such as SAP.
• Experience with e-commerce platforms, online order management, or digital sales.
• Experience in business-to-business inside sales.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.