Inside Sales & Key Account Associate

HC Forklift America Corp; Rock Hill (SC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO) and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America Corporation in Rock Hill, SC is seeking an Inside Sales & Key Account Associate to be the main contact for assigned key accounts, process orders, and support sales activities for direct and e-commerce channels.

You will coordinate with sales, operations, logistics, and accounting to quote accurately, fulfill orders timely, and provide proactive customer service to grow and retain accounts in a fast-paced environment.

Qualifications

• Industry experience in material handling or related equipment is required.
• 2–3 years of inside sales, customer service, order management or account management.
• Excellent communication and strong sales orientation.

Responsibilities

• Maintain clear communication between HCFA and key account customers.
• Manage day-to-day needs of assigned key accounts and ensure customer satisfaction.
• Process orders accurately from initial request through fulfillment and delivery.
• Prepare accurate quotes and cost proposals with product specs and pricing.
• Support HCFA's e-commerce sales and online inquiries to drive sales.

Skills

Inside Sales

Customer Service

Order Management

Communication Skills

Education

High school diploma or GED

Tools

Salesforce

ERP systems (SAP)

E-commerce platforms

Job description

Careers at HC Forklift America Corporation

Why Join Us ?

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in thematerial handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for.

Location: Rock Hill, SC

Job Id:279

# of Openings:0

Job Title: Inside Sales & Key Account Associate

Department: Order Management
Job Type: Full-Time | Onsite

Location: Rock Hill, SC 29730

Position Summary

The Inside Sales & Key Account Associate at HCFA serves as a primary point of contact for assigned key accounts, providing exceptional customer service, managing customer orders, and supporting sales activities. This role coordinates communication between customers and internal teams, assists with quotes and orders, addresses customer needs, and supports the successful delivery of products and services.

The role will also support HCFA's e-commerce sales channel by responding to online customer inquiries, processing e-commerce orders, assisting customers with product selection, and identifying opportunities to generate additional sales.

The ideal candidate is adaptable, customer-focused, detail-oriented, and comfortable working in a fast-paced inside-sales environment. This individual will contribute to customer satisfaction, account retention, and overall sales growth.

Key Responsibilities

• Maintain consistent, clear, and effective communication between HCFA and assigned key account customers.
• Manage the day-to-day needs of assigned key accounts, proactively addressing issues and ensuring a high level of customer satisfaction.
• Process and manage customer orders accurately and efficiently from initial request through fulfillment and delivery.
• Monitor order and delivery status and coordinate with internal teams to ensure timely and accurate fulfillment of customer orders.
• Address customer concerns and resolve issues related to order status, delivery delays, product availability, product specifications, pricing, billing, and other customer needs.
• Coordinate with cross-functional teams, including sales, operations, logistics, parts, service, and accounting, to ensure customer requirements are addressed efficiently and effectively.
• Assist customers with purchase requests, equipment orders, parts orders, and other product-related inquiries.
• Prepare accurate quotes and cost proposals by verifying product specifications, quantities, pricing, availability, and applicable terms.
• Follow up on open quotes, pending orders, and customer inquiries to support sales conversion and customer retention.
• Support HCFA's e-commerce sales activities by responding to online customer inquiries, assisting customers with product selection and purchasing, and converting e-commerce inquiries into completed sales.
• Process and follow up on e-commerce orders, ensuring accurate order entry, product availability, pricing, payment, and fulfillment.
• Identify opportunities to promote additional equipment, parts, accessories, and other products through e-commerce and inside-sales channels.
• Assist with maintaining accurate product information, pricing, availability, and other sales-related information within HCFA's e-commerce platform.
• Maintain accurate customer, quote, order, and sales information in Salesforce, SAP, or other applicable systems.

Required Qualifications

• Industry experience within the material handling, heavy industrial equipment, or rental industry is required.
• 2–3 years of experience in inside sales, customer service, order management, sales coordination, or account management.
• High school diploma or GED equivalent.
• Excellent communication skills and proven ability to act as a key liaison between internal teams and customers.
• Strong customer-service and sales orientation with the ability to identify and pursue sales opportunities.
• Ability to perform effectively in a high-volume and fast-paced environment.
• Excellent organizational and multitasking skills.
• Strong attention to detail and commitment to maintaining high-quality standards.
• Comfortable working with online sales platforms, e-commerce systems, and digital customer interactions.

Preferred Qualifications

• Associate or bachelor's degree in business, marketing, sales, or a similar field.
• Experience with Salesforce or ERP systems, such as SAP.
• Experience with e-commerce platforms, online order management, or digital sales.
• Experience in business-to-business inside sales.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.