Inside Sales Growth Leader

Clearwave Fiber LLC; Lexington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Clearwave Fiber LLC is seeking a hands‑on Supervisor, Inside Sales to drive revenue growth and exceptional customer experiences by leading and developing a high‑performing inside sales team.

You will coach associates, monitor performance, and ensure consistent execution of sales strategies across calls, chat, and email in a fast‑paced environment dedicated to fiber solutions. Leadership experience in telecom or related industries is preferred.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of two years of leadership experience in an inside sales, call center, customer retention, or related sales environment.
• Demonstrated ability to lead, coach, motivate, and performance‑manage a team to achieve measurable sales and customer experience goals.
• Strong understanding of sales processes, customer retention strategies, call center operations, and performance management best practices.
• Experience analyzing sales performance data, operational metrics, and KPIs to identify trends and drive improvements.
• Ability to travel between office locations, call centers, and vendor sites as business needs require.

Responsibilities

• Lead, motivate, and develop inside sales associates to consistently achieve or exceed sales, revenue, retention, and customer experience goals.
• Take Ownership of team performance by monitoring key performance indicators (KPIs), identifying trends, and implementing actionable strategies to improve results.
• Ensure consistent adherence to established sales and retention processes across inbound calls, chat, and email interactions.
• Monitor sales activity, customer disconnect orders, conversion rates, and retention performance to identify opportunities and adjust strategies.
• Evaluate customer interactions through call monitoring, quality scoring, and performance assessments to ensure compliance with company standards and service expectations.
• Bring intensity to daily operations by proactively addressing performance gaps, removing obstacles, and driving continuous improvement.
• Manage associate schedules, attendance, overtime, and paid time off to maintain appropriate staffing levels and operational efficiency.
• Partner with management to forecast staffing needs and ensure adequate coverage to meet business demands.
• Conduct regular one‑on‑one meetings, performance reviews, and coaching sessions to recognize achievements, address development opportunities, and establish clear performance expectations.
• Provide ongoing coaching, sales training, role‑playing exercises, and real‑time feedback to strengthen sales techniques, customer engagement, and retention skills.
• Develop and execute individual performance improvement plans when necessary, ensuring associates have the tools, guidance, and support needed to succeed.
• Support the recruitment, onboarding, and training of new associates to promote a positive employee experience and accelerate productivity.
• Create Impact by ensuring every customer interaction reflects our commitment to exceptional service, meaningful solutions, and long‑term customer relationships.
• Partner with internal departments to resolve customer concerns, streamline processes, and support a seamless customer experience.
• Serve as a resource for escalated customer situations, providing guidance and solutions that balance customer satisfaction with business objectives.
• Identify opportunities to improve sales processes, workflows, and customer engagement strategies.
• Maintain confidentiality and exercise sound judgment when handling sensitive customer, employee, and company information.
• Perform other duties and special projects as assigned.

Skills

Sales leadership

Coaching

Performance management

KPIs / metrics

Communication

Team development

Education

Bachelor's degree in Business Administration/Management or related field

Tools

CRM platforms

Call center technology

Workforce management tools

Sales performance reporting systems

Microsoft Office (Excel/Word/PowerPoint)

Job description

Clearwave Fiber LLC is seeking a hands‑on Supervisor, Inside Sales to drive revenue growth and exceptional customer experiences by leading and developing a high‑performing inside sales team.

You will coach associates, monitor performance, and ensure consistent execution of sales strategies across calls, chat, and email in a fast‑paced environment dedicated to fiber solutions. Leadership experience in telecom or related industries is preferred.