Inside Sales: Family Service Counselor (Pre-Need)

Sci Corp; New Castle (DE); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan with 公司

Life Insurance

Disability Insurance

Job summary

SCI is seeking a Family Service Counselor in New Castle, DE to support client families by arranging at-need and pre-need cemetery plans. The role emphasizes personalized service, revenue generation for the cemetery, and acting as the primary contact for families.

You will lead prospecting, build trust-based relationships, and collaborate with funeral directors and staff to ensure seamless service, often requiring evenings and weekends to meet client needs.

Qualifications

• Prospect and generate leads daily; build network and referrals.
• Provide empathetic, professional service to families; understand needs and offer value.
• Coordinate with funeral directors and staff to ensure seamless service.

Responsibilities

• Lead generation: prospecting, referrals, community networking, presentations, activity tracking.
• Build relationships with families: respond to inquiries, listen, understand needs, follow up for satisfaction.
• Teamwork: collaborate with funeral directors and staff to provide high quality service.

Skills

Lead generation

Relationship building

Customer service

Sales

Education

High school diploma or equivalent

1–2 years college or equivalent

Driver's license

Tools

CRM software

Job description

SCI is seeking a Family Service Counselor in New Castle, DE to support client families by arranging at-need and pre-need cemetery plans. The role emphasizes personalized service, revenue generation for the cemetery, and acting as the primary contact for families.

You will lead prospecting, build trust-based relationships, and collaborate with funeral directors and staff to ensure seamless service, often requiring evenings and weekends to meet client needs.