Inside Sales Executive

Green Valley Roofing; Homewood (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Green Valley Roofing is seeking an Inside Sales Executive to support sales and marketing by handling incoming leads, making outbound calls, following up on estimates, and helping close qualified opportunities. You will work directly with homeowners and businesses, explaining next steps and guiding customers through the process to secure projects.

The ideal candidate is organized, comfortable on the phone, and collaborative with a team, with a focus on honesty, integrity, and excellent customer

Qualifications

• Experience in inside sales, customer service, appointment setting, or sales support.
• Strong phone communication and interpersonal skills.
• Comfortable making outbound calls and following up consistently.
• Ability to manage multiple leads, estimates, and conversations at once.
• Experience using CRM systems preferred.

Responsibilities

• Inbound Lead Management: Answer calls, gather customer info, determine next steps.
• Outbound Calling: Follow up on leads, discuss estimates, engage prospects.
• Appointment Scheduling: Set up qualified appointments for the outside sales team.
• Sales Follow-Up: Maintain communication after appointments and estimates.
• Closing Support: Address questions, explain proposals, guide through closing.
• Job Closing: Help convert opportunities into signed jobs with follow-up and objections handling.
• Customer Guidance: Explain options, scope, and next steps to customers.
• Sales Team Support: Share lead details and updates with the team.
• Marketing Collaboration: Provide feedback on leads and customer questions.
• CRM Management: Maintain accurate customer records and follow-up activity.
• Customer Communication: Be a friendly, professional point of contact.
• Team Collaboration: Coordinate with sales, marketing, production, and office staff.
• After-Hours Availability: Respond to calls outside normal hours when needed.

Skills

Inside sales

Phone communication

Interpersonal skills

Multitasking

CRM proficiency

Team collaboration

Tools

CRM software

Job description

Company Description: Green Valley Roofing and Construction is a leading roofing provider recognized as one of the most accomplished roofers in the state. The company manages the entire lifecycle of roofing projects, from supporting customers through the insurance claim process to completing repairs and installations. Green Valley Roofing emphasizes quality workmanship, reliable service, and providing an excellent customer experience. Team members join a company focused on customer satisfaction, operational excellence, and long-term relationships within the community.

We are seeking a motivated and personable Inside Sales Executive to support our sales and marketing teams by managing incoming leads, making outbound calls, following up with prospective customers, assisting with the sales process, and helping close qualified opportunities.

This position plays an important role in ensuring leads are handled quickly, professionally, and consistently from the first conversation through the closing process. The Inside Sales Executive will work directly with homeowners and businesses to answer questions, follow up on estimates, help overcome objections, explain next steps, and assist customers in moving forward with their project.

The ideal candidate is organized, confident on the phone, comfortable working closely with a team, and able to communicate with customers in a genuine and professional way.

We value honesty, integrity, authenticity, strong communication, and commitment to excellence when facing customers, and we are looking for someone who represents those values.

Key Responsibilities

• Inbound Lead Management:Answer incoming calls, respond to new inquiries, gather customer information, and help determine the appropriate next step.
• Outbound Calling:Make follow up calls to new leads, previous customers, older opportunities, discussing estimates, and other prospective customers.
• Appointment Scheduling:Coordinate qualified appointments for the outside sales team and ensure sales representatives have the information needed before each appointment.
• Sales Follow-Up:Maintain consistent communication with homeowners and businesses after appointments and estimates to keep opportunities moving forward.
• Closing Support:Work directly with prospective customers to answer questions, address concerns, explain proposals and next steps, and assist them through the decision making and closing process.
• Job Closing:Help convert qualified opportunities into signed jobs by maintaining strong follow up, identifying objections, and guiding customers toward the appropriate solution.
• Customer Guidance:Assist homeowners and businesses throughout the sales process so they understand their options, scope of work, next steps, and what to expect before the project moves into production.
• Sales Team Support:Work directly with the sales team to communicate lead details, appointment updates, customer concerns, open estimates, and closing opportunities.
• Marketing Collaboration:Work closely with the digital marketing team to provide feedback on leads, customer questions, and opportunities for customer communications.
• CRM Management:Maintain accurate customer records, taking many notes, follow up activity, estimate status, and lead progress within the company CRM.
• Customer Communication:Provide a friendly, professional, and authentic point of contact for homeowners and businesses throughout their experience with Green Valley.
• Team Collaboration:Communicate regularly with sales, marketing, production, and office staff to ensure opportunities are handled efficiently and customers receive a consistent experience.
• After-Hours Availability:Maintain reasonable availability to respond to or assist with incoming calls outside normal business hours on occasion.

Qualifications

• Previous experience in inside sales, customer service, appointment setting, sales support, or a similar customer-facing role.
• Strong phone communication and interpersonal skills.
• Comfortable making outbound calls and following up consistently.
• Comfortable discussing estimates, answering customer questions, and helping move opportunities toward a close.
• Strong organization and attention to detail.
• Ability to manage multiple leads, estimates, and customer conversations at the same time.
• Experience using CRM systems preferred.
• Ability to work collaboratively with sales, marketing, production, and office teams.
• Professional, dependable, and comfortable taking ownership of responsibilities.
• Ability to communicate honestly and professionally while maintaining a positive customer experience.
• Ability to balance sales goals with Green Valley's commitment to recommending the right solution for the customer.

Schedule

• Monday through Friday
• In-office position
• Some availability for incoming calls outside normal business hours