Inside Sales & Customer Experience Coordinator

Everest Exteriors; Cedar Rapids (IA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual performance bonuses

5-day company vacation

Health benefits

Job summary

A growing exterior restoration company is seeking an Inside Sales & Customer Experience Coordinator to handle customer communication and follow-ups. The role requires strong organizational skills, a professional demeanor, and the ability to manage multiple tasks efficiently. Candidates should be comfortable using CRM systems and using various communication tools. This full-time position offers commission and performance bonuses, along with benefits such as vacation and health coverage.

Qualifications

• Confident and professional in phone calls, texts, and emails.
• Strong task management and prioritization in a fast-moving environment.
• Able to learn and use CRM systems and email/text tools.

Responsibilities

• Set up initial inspections/appointments for office leads.
• Send templated inspection/damage reports to homeowners.
• Drive our reputation process by getting homeowners to leave a review.
• Proactively communicate key timeline updates and reinforce expectation-setting scripts.
• Track and obtain the Certificate of Completion (COC) and send e-signature links.
• Follow up with homeowners to confirm final check and coordinate payment pickup.
• Drive the reputation process by obtaining homeowner reviews on a cadence.
• Maintain clean internal notes and status updates for sales and production teams.

Skills

Customer Communication

Follow‑Up Discipline

Organization

Tech Comfort

Team Coordination

Appointment setting

Customer service

Scheduling/dispatch

Tools

CRM systems

email/text tools

e‑sign platforms

Job description

Inside Sales & Customer Experience Coordinator

About the Company

Everest Exteriors is a dynamic and rapidly growing company specializing in comprehensive exterior restoration and redesign. Our services encompass:

• Roofing: Expert installation and restoration to ensure durability and aesthetic appeal
• Home Siding: Innovative siding solutions that enhance both function and design
• Soft Metals: Skilled craftsmanship in soft metalwork for enhanced exterior performance

In addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. Our dedicated team ensures a seamless process, providing peace of mind during challenging times.

Everest Exteriors is growing quickly, with annual revenues exceeding $10 million. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.

About the Role

As an Inside Sales Representative (Customer Experience + Sales Support), you will be the operational backbone of our customer communication and follow‑up process—turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time.

This role is ideal for someone who is highly organized, persistent with follow‑up, strong on the phone/text/email, and calm under pressure. You will work closely with our Outside Sales Representatives and production team to keep jobs moving and customers confident.

Key areas you will own: appointment setting, sending inspection/damage reports, estimate packaging, pre‑build communication, COC/DocuSign completion, final payment coordination, and review follow‑up cadence.

Work Location: Mainly remote. Some in‑office meetings necessary.

Schedule: Full‑time (details provided during interview).

Responsibilities

• Set up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate).
• Send templated inspection/damage reports to homeowners via text or email after inspections.
• Package and send estimate templates clearly and professionally (homeowner‑friendly and on brand).
• Proactively communicate key timeline updates, including:
  • Reinforce our expectation‑setting script so customers know what to expect.
• Track and obtain the Certificate of Completion (COC) promptly once a job is complete; send e‑signature link if needed.
• Follow up with homeowners to confirm whether the final check has been received; coordinate a time for the Outside Rep to pick up payment if necessary.
• Drive our reputation process by getting homeowners to leave a review and owning the follow‑up cadence: same‑day, +3 days, +10 days.
• Maintain clean internal notes and status updates so the sales and production teams always know “what’s next” (CRM/tools training provided).

Qualifications

• Customer Communication: Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps.
• Follow‑Up Discipline: You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased.
• Organization: Strong task management and prioritization in a fast‑moving environment.
• Tech Comfort: Able to learn and use CRM systems, email/text tools, and e‑sign platforms.
• Experience Preferred: Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experience.
• Team Coordination: Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly.

Pay range and compensation package

Commission: 0.5% of eligible sales.

Performance Bonuses: Including a bonus tied to generating customer reviews (internal performance metric).

Additional Perks/Benefits

• Annual performance bonuses, all‑inclusive 5‑day company vacation, and health benefits (details available).

Note: Review requests must be handled ethically and in compliance with platform policies—no offering customers incentives in exchange for reviews.

Equal Opportunity Statement

Everest Exteriors is committed to diversity and inclusivity.

How to Apply

If you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!

Seniority level

Entry level

Employment type

Full‑time

Industries

Construction