Inside Sales Engineer

Ambient Enterprises; Castro Valley (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Ambient Enterprises' DMG North team in Castro Valley, CA is seeking an Inside Sales professional to support Outside Sales Engineers with technical product selections, quotes, and bid submittals for HVAC equipment.

You will process sales orders in the ERP system, assist with pricing and documentation, coordinate with warehouse for timely deliveries, and provide timely, accurate customer service in a fast-paced environment.

Qualifications

• 3+ years in inside sales, customer service, or counter sales (HVAC/building products preferred).
• Strong communication and customer-service skills.
• Proficient with ERP/CRM systems and Microsoft Office.
• Able to work in a fast-paced, transaction-heavy environment.

Responsibilities

• Serve as primary contact for customers via phone, email, and walk-ins.
• Prepare and follow up on quotes, bids, and orders.
• Process sales orders accurately in the ERP system.
• Assist with pricing, product availability, and documentation.
• Coordinate with warehouse and logistics to ensure timely deliveries.
• Maintain accurate customer, pricing, and order records.

Skills

Inside sales

Customer service

ERP/CRM

MS Office

HVAC product knowledge

Tools

ERP/CRM systems

Microsoft Office

Job description

About UsDMG North is a growing company in the evolving field of building commissioning, and we strive to make buildings work better. Specializing in the optimization of complex building systems, our team's diversified skill set provides value to our clients from the design stages of new construction all the way through operating existing buildings. Our consulting group provides a full array of commissioning services for both new and existing buildings, and our technical services group provides start-up services on complex HVAC equipment from a wide range of manufacturers. As part of the Ambient Enterprises family of brands, the DMG North team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients.Job DescriptionAbout the role: This role will support Outside Sales Engineers in providing technical information in the form of appropriate product selections, estimated costs, and prepare bid submittals to meet customer project specifications.Key ResponsibilitiesServe as a primary point of contact for customers via phone, email, and walk-insPrepare and follow up on quotes, bids, and order confirmationsProcess sales orders accurately and efficiently in the ERP systemSupport internal sales teams with pricing, product availability, and documentationAssist customers with equipment selection, parts identification, and basic technical questionsCoordinate with warehouse and logistics teams to ensure timely deliveriesMaintain accurate customer, pricing, and order recordsSupports Outside Sales Engineers to facilitate sales of the specialized HVAC equipment DMG represents.Assists customers with technical support on our product lines and helps maintain good working relationships through verbal and written correspondenceOther duties and special projects as assignedQualifications3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)HVAC product knowledge or strong willingness to learnStrong communication and customer-service skillsComfortable working in a fast-paced, transaction-heavy environmentProficient with ERP/CRM systems and Microsoft OfficeHighly organized, detail-oriented, and dependablePreferredHVAC distribution or contractor experienceFamiliarity with quoting, submittals, or light technical supportExperience supporting outside sales teamsAmbient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.