Inside Sales Engineer

Ambient; Castro Valley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

DMG North, part of Ambient Enterprises, seeks an Inside Sales professional to support Outside Sales Engineers with product selections, estimated costs, and bid submittals for HVAC projects. You will be the main contact for customers, preparing quotes and processing orders in our ERP system.

In a fast-paced, transaction-heavy environment, you’ll assist pricing, availability, and documentation, coordinate with logistics, and help ensure accurate records.

Qualifications

• 3+ years of inside sales or counter sales experience in HVAC or building products.
• HVAC product knowledge or strong willingness to learn.
• Strong communication and customer-service skills.
• Proficiency with ERP/CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins.
• Prepare and follow up on quotes, bids, and order confirmations.
• Process sales orders accurately and efficiently in the ERP system.
• Support internal sales teams with pricing, product availability, and documentation.
• Assist customers with equipment selection, parts identification, and basic technical questions.
• Coordinate with warehouse and logistics teams to ensure timely deliveries.
• Maintain accurate customer, pricing, and order records.
• Assist Outside Sales Engineers to facilitate sales of the HVAC equipment represented.

Skills

Inside sales experience

Customer service

Counter sales

HVAC knowledge

ERP/CRM systems

Microsoft Office

Tools

ERP/CRM systems

Microsoft Office

Job description

About Us

DMG North is a growing company in the evolving field of building commissioning, and we strive to make buildings work better. Specializing in the optimization of complex building systems, our team's diversified skill set provides value to our clients from the design stages of new construction all the way through operating existing buildings. Our consulting group provides a full array of commissioning services for both new and existing buildings, and our technical services group provides start-up services on complex HVAC equipment from a wide range of manufacturers. As part of the Ambient Enterprises family of brands, the DMG North team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients.

Job Description

About the role: This role will support Outside Sales Engineers in providing technical information in the form of appropriate product selections, estimated costs, and prepare bid submittals to meet customer project specifications.

Key Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins


• Prepare and follow up on quotes, bids, and order confirmations


• Process sales orders accurately and efficiently in the ERP system


• Support internal sales teams with pricing, product availability, and documentation


• Assist customers with equipment selection, parts identification, and basic technical questions


• Coordinate with warehouse and logistics teams to ensure timely deliveries


• Maintain accurate customer, pricing, and order records


• Supports Outside Sales Engineers to facilitate sales of the specialized HVAC equipment DMG represents.


• Assists customers with technical support on our product lines and helps maintain good working relationships through verbal and written correspondence


• Other duties and special projects as assigned

Qualifications

• 3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)


• HVAC product knowledge or strong willingness to learn


• Strong communication and customer-service skills


• Comfortable working in a fast-paced, transaction-heavy environment


• Proficient with ERP/CRM systems and Microsoft Office


• Highly organized, detail-oriented, and dependable

Preferred

• HVAC distribution or contractor experience


• Familiarity with quoting, submittals, or light technical support


• Experience supporting outside sales teams

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.