Inside Sales Engineer

Nexthermal; Battle Creek (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Nexthermal, based in Battle Creek, Michigan, is looking for an Inside Sales Engineer to join their dynamic team. In this role, you will engage with customers to understand their needs and provide tailored technical solutions for heating and temperature control products.

Your contributions will directly impact customer satisfaction and revenue targets as you manage inquiries, process orders, and develop a solid pipeline of business opportunities. Strong technical aptitude and excellent communication skills are essential. Join our team to drive customer success!

Qualifications

• Strong technical aptitude to understand application requirements and develop solutions.
• Ability to interpret customer requirements effectively.
• Experience in delivering timely and accurate quotations.

Responsibilities

• Serve as primary contact for customers, addressing inquiries professionally.
• Process customer purchase orders and ensure accurate system entries.
• Partner with Outside Sales Engineer to develop territory strategy.

Skills

Technical aptitude

Customer engagement

Sales proficiency

Problem-solving

Job description

We are seeking a highly motivated Inside Sales Engineer to play a critical role in a two-person team managing a multi-state territory. This position sits at the intersection of engineering, customer support, and commercial execution.

You will work directly with customers to understand application requirements, develop technical solutions, and deliver timely, accurate quotations for custom-engineered heating, temperature sensing, and control products. Success in this role requires strong technical aptitude, responsiveness, and the ability to translate customer needs into practical, value‑driven solutions.

Customer Engagement & Technical Sales

• Alongside your Outside Sales Engineer partner, serve as the primary day‑to‑day contact for customers, responding to phone and email inquiries with urgency and professionalism
• Interpret customer requirements (drawings, specifications, application conditions) and develop appropriate product recommendations
• Prepare accurate and timely quotations aligned with customer needs and company capabilities
• Provide technical guidance that differentiates our solutions and strengthens customer confidence

Order Management & Execution

• Process customer purchase orders and enter sales orders accurately into the system
• Coordinate with Engineering, Quality, and Operations to ensure orders are executed correctly and delivered on time
• Proactively communicate order status, lead times, and any issues to customers

Territory & Pipeline Development

• Partner with the Outside Sales Engineer to execute territory strategy and achieve revenue targets
• Actively manage and develop a pipeline of opportunities using a defined sales process
• Identify new business opportunities within existing accounts and through inbound inquiries

Application Engineering & Product Expertise

• Develop strong product and application knowledge across industrial heating technologies
• Apply engineering fundamentals to support diverse applications across multiple industries
• Help customers solve performance, reliability, and cost challenges through tailored solutions