Inside Sales Director: Growth & CRM Leader

United Utility Supply; Louisville (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

United Utility Supply in Louisville, KY seeks an experienced Inside Sales Director to lead the Inside Sales team, drive customer engagement, and support strategic growth across the organization. The Director will work collaboratively with Sales, Procurement, and Operations to deliver exceptional service and optimize business processes.

This role champions HubSpot CRM usage, leverages data for pipeline visibility, and guides pricing strategies while mentoring onsite and remote staff.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Ability to travel up to 25%.
• Proficiency with Microsoft Office and ERP systems.
• Experience using CRM platforms.

Responsibilities

• Lead, mentor, and develop the Inside Sales team to achieve performance goals.
• Collaborate with executive leadership to achieve business objectives and KPIs.
• Recruit, onboard, train, and develop new team members.
• Establish and maintain processes ensuring quality and operational excellence.
• Drive effective utilization of HubSpot CRM with accurate tracking of interactions, quotes, opportunities, and activities.
• Analyze performance data to identify opportunities to improve efficiency and engagement.
• Partner with Sales to maximize customer retention, satisfaction, and account growth.
• Collaborate with Purchasing and Operations to support inventory planning and meet customer expectations.
• Support pricing strategies and initiatives aligned with sales objectives.
• Build and maintain relationships with cooperative partners and identify evolving needs.
• Identify and implement technology improvements to enhance Inside Sales operations.
• Develop and standardize training programs and best practices across locations.
• Increase team product knowledge through vendor-led training.

Skills

Communication

Relationship mgmt

Leadership

Travel

MS Office

ERP systems

CRM proficiency

HubSpot CRM

Education

Bachelor's degree

Tools

HubSpot CRM

ERP software

Job description

United Utility Supply in Louisville, KY seeks an experienced Inside Sales Director to lead the Inside Sales team, drive customer engagement, and support strategic growth across the organization. The Director will work collaboratively with Sales, Procurement, and Operations to deliver exceptional service and optimize business processes.

This role champions HubSpot CRM usage, leverages data for pipeline visibility, and guides pricing strategies while mentoring onsite and remote staff.