Inside Sales & Customer Service (Temp-to-Perm) – Fort Worth

Pasona N A, Inc.; Fort Worth (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Pasona N A, Inc. seeks an Inside Sales / Customer Service Representative in Fort Worth, TX to support customer orders and daily communication with customers and an overseas factory. The role emphasizes organization, detail-orientation, teamwork, and a proactive attitude.

Training will be provided, and no industry experience is required. Responsibilities include responding to inquiries via email, processing orders in the ERP, coordinating with the overseas factory, and maintaining reports.

Qualifications

• Experience in office, customer service, sales support, or administrative roles preferred.
• Proficient in Microsoft Excel and Microsoft Office applications.
• ERP experience is a plus, but not required.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude and strong business manners.
• Self-motivated and proactive, with a willingness to learn and take initiative.
• Strong teamwork skills and willingness to assist colleagues when needed.
• High school diploma required; college degree preferred.

Responsibilities

• Respond to customer inquiries via email and provide order and shipment updates.
• Enter and process sales orders in the ERP system.
• Coordinate with an overseas factory regarding orders, delivery instructions, shipping dates, and transportation methods.
• Maintain and update open order reports.
• Confirm purchase orders, quantities, pricing, and shipping information for accuracy.
• Provide customers with invoices, packing lists, and shipment information.
• Prepare sales and order reports as needed.
• Maintain organized customer account records and files.
• Work with the Accounting team to resolve billing or shipping issues.
• Assist other team members as needed and contribute to a collaborative work environment.

Skills

Communication skills

Time management

Organization

Teamwork

Self-motivated

Attention to detail

Proactive

Education

High school diploma

College degree preferred

Tools

Microsoft Excel

ERP systems

Job description

Pasona N A, Inc. seeks an Inside Sales / Customer Service Representative in Fort Worth, TX to support customer orders and daily communication with customers and an overseas factory. The role emphasizes organization, detail-orientation, teamwork, and a proactive attitude.

Training will be provided, and no industry experience is required. Responsibilities include responding to inquiries via email, processing orders in the ERP, coordinating with the overseas factory, and maintaining reports.