Customer Service Representative / Inside Sales

FASTSIGNS Parker/Castle Rock; High Point (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Company parties

Free food & snacks

Paid time off

Job summary

FASTSIGNS of High Point, NC is seeking a Customer Service Representative / Inside Sales to be the initial contact for current and prospective customers. You will handle emails, phone, in-person inquiries and occasionally visit customer sites, building long-lasting relationships and turning prospects into customers and then into long-term clients.

The role includes providing exemplary service, giving signage and design recommendations, preparing estimates, and supporting marketing, order status,

Qualifications

• Outgoing, responsive, eager to learn and with a desire to succeed.
• Great verbal and written communication skills.
• Strong organizational and time management skills.
• Experience in resolving customer satisfaction issues.
• Proficient with computer and internet skills, including Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers.
• Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions, and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center

Skills

People person

Communication skills

Time management

Organization

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative / Inside Sales

FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS® of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told.

Replies within 24 hours

Benefits

• 401(k)
• Company parties
• Free food & snacks
• Paid time off

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

Here’s a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! https://youtu.be/dMx1utwIX-k?si=8Dk-COF1YV7YHq5r

Responsibilities

• Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers
• Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions, and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center

Typical Physical Demands

• Ability to work under pressure and tight deadlines
• Ability to stand for long periods of time.
• Ability to lift 25 or more pounds.
• Present and maintain a good driving record.
• Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed.

Qualifications

• Outgoing, responsive, eager to learn and with a desire to succeed
• Great verbal and written communication skills
• Strong organizational and time management skills
• Experience in resolving customer satisfaction issues
• Proficient with computer and internet skills, including Microsoft Office
• Basic Math Skills
• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent

Benefits

• Competitive Base Salary + Commissions + Bonuses
• Paid Vacation and Holidays
• Formal Ongoing Training
• Outside Sales Certification Program
• Dental and Vision Program available
• 401K benefits
• Creative work environment
• Team Culture
• Monday-Friday 8AM-5PM

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

Get inspired by this video https://youtu.be/dMx1utwIX-k?si=8Dk-COF1YV7YHq5r

FASTSIGNS of High Point is an Equal Opportunity Employer.

Compensation: $19.00 - $19.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.