Customer Relations Specialist – Order & Inquiries

Upstate Niagara Cooperative, Inc.; Lancaster (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Wellness program

Paid time off

Paid holidays

Job summary

Upstate Niagara Cooperative, Inc. is seeking a Customer Service Representative I to efficiently process orders and address inquiries in a collaborative office setting. You will communicate with internal teams and external partners to support accurate order fulfillment and timely deliveries.

The role requires clear written and verbal communication, attention to detail, and the ability to manage multiple tasks. Training is provided, with potential for administrative support duties as needed.

Qualifications

• Associate’s degree preferred.
• Minimum of one year of customer service experience is a plus.

Responsibilities

• Accurately receive and enter customer orders via fax, EDI, or email, adhering to departmental standard operating procedures.
• Respond promptly and professionally to customer inquiries regarding orders, products, deliveries, and other related concerns.
• Serve as a liaison between internal departments and external customers to ensure timely and accurate order fulfillment and delivery.
• Maintain thorough knowledge of product lines, pricing, production schedules, and delivery timelines.
• Keep customer records and contact information current and accurate.
• Serve as the primary or backup account representative as assigned.
• Serve as liaison for managing customer complaints and damage claims.
• Cross-train to support other team members within the Customer Relations department.
• Perform other tasks and special projects as assigned by the Department Manager.

Skills

Strong communication

Multitasking & prioritization

Organization & detail orientation

Accountability & urgency

Team collaboration

Education

Associate’s degree preferred

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Upstate Niagara Cooperative, Inc. is seeking a Customer Service Representative I to efficiently process orders and address inquiries in a collaborative office setting. You will communicate with internal teams and external partners to support accurate order fulfillment and timely deliveries.

The role requires clear written and verbal communication, attention to detail, and the ability to manage multiple tasks. Training is provided, with potential for administrative support duties as needed.