Inside Sales / Customer Service Representative

BE Group of Companies; Seneca (PA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching program

Paid time off

Team building events

Job summary

BE Group of Companies, through Barens, is seeking a Customer Service Representative in Seneca, Pennsylvania. The ideal candidate will manage customer orders, assist with inquiries, and maintain relationships through proactive sales.

With a focus on quality service, candidates should possess strong communication skills and a minimum of 2 years in customer service or sales. A competitive salary between $40,000 and $50,000 per year is offered along with additional benefits and a supportive company culture.

Qualifications

• High school diploma or equivalent is required; Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in customer service, inside sales, or order entry preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Accurately enter and process customer orders via phone, email, and online platforms.
• Handle inbound customer inquiries regarding products and pricing.
• Proactively contact existing customers to build relationships and uncover new opportunities.

Skills

Customer service

Sales

Organizational skills

Communication skills

Microsoft Office Suite

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Salesforce

Acumatica

NetSuite

Job description

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

• A competitive wage and total compensation package commensurate with experience.
• 401(k) & 401(k) matching program.
• Paid time off from work.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun!

Key Responsibilities

Order Entry & Processing

• Accurately enter and process customer orders via phone, email, and online platforms
• Review orders for completeness, pricing accuracy, and product availability
• Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment

Customer Service

• Handle inbound customer inquiries regarding products, pricing, order status, and support issues
• Resolve customer concerns promptly and professionally
• Maintain customer records and documentation within the CRM system

Outbound Sales & Retention

• Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
• Follow up on quotes, backorders, and lapsed accounts to support customer retention
• Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed />
• Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in customer service, inside sales, or order entry preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable with outbound calling and relationship-building
• Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)

The pay range for this role is:

40,000 - 50,000 USD per year (Barens - PA)