Inside Sales Representative

Anchor Pump and Engineered Equipment; Souderton (Montgomery County); On-site; USD 35,000 - 50,000; Full time

Job summary

Anchor Pump and Engineered Equipment is seeking a full-time customer support associate to manage orders, pricing, and communications with customers and suppliers. The role requires strong communication skills and a proactive, detail-oriented approach to order entry and fulfillment.

The position involves daily phone and email interactions, coordinating with the sales team, and ensuring accurate order processing and timely deliveries.

Qualifications

• High School Diploma required.
• Strong mechanical aptitude a plus.

Responsibilities

• Maintain and cultivate positive customer relationships via phone and email.
• Provide price and availability on standard or specialty items to customers.
• Take and solicit orders from customers over the phone and via email.
• Process orders via order entry system from stock or suppliers.
• Expedite orders and maintain contact with customers and suppliers.

Skills

Customer service

Phone communication

Communication

Problem solving

Time management

Education

High School Diploma

Tools

Order entry system

Job description

Company

Anchor Pump and Engineered Equipment

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e‑mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers
• Follow up on orders to assure critical deliveries
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers
• Handle all inquiries/contacts in a professional manner
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e‑mail
• Assist with Shipping and Receiving of Products as they come in
• Periodically attend essential trainings at vendor locations; overnight travel may be required, all expenses reimbursed by the company

Competencies

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer‑friendly disposition
• Comfortable communicating with customers and coworkers on the phone
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer‑service focus with a passion to exceed customer expectations
• High energy, drive and sense of responsibility

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones. You will be provided with multiple screens, headsets, and everything needed to perform your duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend, stand, sit, as necessary.

Position Type / Expected Hours of Work

This is a full‑time position. Days and hours of work are Monday through Friday 8:30 AM – 5:00 PM. A 30‑minute lunch break is included during that period.

Required Education and Experience

• High School Diploma
• Strong mechanical aptitude a plus