Inside Sales / Customer Service Representative

BE Power Equipment Inc.; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching program

Paid time off

Team building events

Job summary

BE Power Equipment Inc. is seeking a motivated individual for a customer service and order entry role at Barens in Pennsylvania. Responsibilities include accurately processing orders, handling customer inquiries, and maintaining relationships with existing customers. Ideal candidates will have 2+ years of related experience and strong communication skills.

The position offers a competitive compensation package, with salary in the range of $40,000 - $50,000 annually.

Qualifications

• 2+ years of experience in customer service, inside sales, or order entry preferred.
• Comfortable with outbound calling and relationship-building.
• Strong multitasking abilities.

Responsibilities

• Accurately enter and process customer orders via phone, email, and online platforms.
• Handle inbound customer inquiries regarding products, pricing, order status.
• Proactively contact existing customers to build relationships.

Skills

Customer service experience

Excellent communication skills

Organizational abilities

Proficiency in Microsoft Office Suite

Experience with CRM systems

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Salesforce

Acumatica

NetSuite

Job description

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

• A competitive wage and total compensation package commensurate with experience.
• 401(k) & 401(k) matching program.
• Paid time off from work.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun!

Key Responsibilities

Order Entry & Processing

• Accurately enter and process customer orders via phone, email, and online platforms
• Review orders for completeness, pricing accuracy, and product availability
• Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment

Customer Service

• Handle inbound customer inquiries regarding products, pricing, order status, and support issues
• Resolve customer concerns promptly and professionally
• Maintain customer records and documentation within the CRM system

Outbound Sales & Retention

• Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
• Follow up on quotes, backorders, and lapsed accounts to support customer retention
• Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in customer service, inside sales, or order entry preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable with outbound calling and relationship-building
• Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)

The pay range for this role is:

40,000 - 50,000 USD per year (Barens - PA)