Inside Sales/ Customer Service Representative

SunSource; Odessa (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/ Dental/ Vision/ 401k

Paid Vacation and Holidays

Tuition reimbursement

Job summary

McCarty Equipment, a SunSource company, seeks an Inside Sales/Customer Service Representative to manage accounts, take and process orders, and deliver value-added solutions. You will communicate with customers and vendors by phone and email, enter sales and purchase orders, and provide quotes on non-standard items.

The role supports production scheduling, parts fabrication, and coordination across branches. A HS diploma is required; associates preferred.

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Knowledge of engineering principles, solid modeling, welding and fabrication.
• Experience with industrial hose, gasket and piping is a plus.
• Proficiency with Microsoft Office tools (Word, Excel).

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts.
• Take orders by phone and over the internet.
• Enter orders and quotes into the computer system.
• Estimate delivery dates based on production schedules and inventory.
• Prepare reports of business transactions in the company database.
• Work with account managers to keep account activities up to date.
• Investigate and resolve customer delivery problems.
• Coordinate fabrication drawings and parts across branches.
• Follow orders door-to-door, resolving any issues along the way.
• This position is onsite and does not offer remote work arrangement.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

SolidWorks

Job description

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Functions:

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• Conduct technical research and work with customers to bring to market viable solutions
• Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
• Follow orders through the process from door to door, solving any problems along the way
• Manage all files including purchase orders, drawings, specifications and models
• This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills:

• Education: High school diploma or equivalent. Associates degree or higher is preferred.
• Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
• Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.

We offer:

• Medical/ Dental/ Vision/ 401k
• Paid Vacation and Holidays
• Tuition reimbursement and ongoing development opportunities
• A supportive, team-focused environment
• Stability in a well-established company

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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