Inside Sales/ Customer Service Representative

SunSource; Abilene (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Tuition reimbursement

Team environment

Company stability

Job summary

McCarty Equipment in Abilene, TX is seeking an Inside Sales/ Customer Service Representative to manage accounts and handle day-to-day order processing. You will interface with customers and vendors, source non-standard solutions, and translate drawings and specs into BOMs and quotes.

This onsite role requires strong knowledge of hose products, fabrication, and MS Office. The ideal candidate will have a high school diploma (associates preferred), experience with engineering principles, solid

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Knowledge of engineering principles, solid modeling, welding and fabrication.
• Ability to work in a fast-paced, high-volume environment.
• Proficient in MS Office and basic CAD familiarity.

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts.
• Take orders by phone and internet.
• Enter orders and quotes into the computer system.
• Estimate delivery dates and manage parts numbers.

Skills

Customer service

Communication

Problem solving

Account management

Education

High school diploma or equivalent

Associates degree or higher preferred

Tools

Microsoft Word

Microsoft Excel

SolidWorks

Job description

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Functions:

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• Conduct technical research and work with customers to bring to market viable solutions
• Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
• Follow orders through the process from door to door, solving any problems along the way
• Manage all files including purchase orders, drawings, specifications and models
• This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills:

• Education: High school diploma or equivalent. Associates degree or higher is preferred.
• Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
• Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.

We offer:

• Medical/ Dental/ Vision/ 401k
• Paid Vacation and Holidays
• Tuition reimbursement and ongoing development opportunities
• A supportive, team-focused environment
• Stability in a well-established company

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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