Inside Sales/Customer Service Representative

Hankyu Hanshin Express USA Inc; Addison (IL); Presencial; USD 24 000 - 28 000; Tempo integral

Resumo da oferta

Hankyu Hanshin Express USA Inc. Chicago Branch in Addison, IL is seeking a full-time Clerical/Sales Support to assist the sales team, handle inquiries, prepare quotes, and support accounts and SOPs.

The role emphasizes customer service, documentation, and coordination with branches and vendors; requires 2–3 years of experience and an Associate degree, with proficiency in MS Office and general office software.

Qualificações

• Associate degree or equivalent combination of education and experience.
• 2–3 years of experience in a similar clerical/sales-support role.

Responsabilidades

• Support sales staff and assist with new accounts and SOPs.
• Handle inquiries by phone, fax and email; provide quotations and rates.
• Coordinate with branches and vendors; assist with invoicing and documentation.
• Attend departmental meetings; may visit customers on site.

Conhecimentos

Attention to Detail

Reading & Writing English

Customer Service

Decision-making

Initiative/Follow Through

Judgment

Problem-solving

Team Participation

Vendor Relations

Analysis

Confidentiality

Dependability/Reliability

Negotiations

Project Management

Math-Basic

Office Equipment Usage

Personal Computer Usage

Presentation

Monitoring/Control

Formação académica

Associate’s degree (A.A. )

Ferramentas

MS Office

Windows OS

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chicago Branch - Addison Full-time Clerical Addison, IL, US

3 days ago Requisition ID: 1254

Salary Range: $24.00 To $28.00 Annually

General Position Summary

This position is responsible for sales support activities in the assigned territory to achieve the company’s sales objectives and handling various customers’ requests and inquiries.

Essential Job Functions

SALES

• Responsible for supporting the sales staff.
• Assists with new accounts and maintains or updates current accounts/SOPs.
• Establishes or maintains professional customer/vendor relationships with appropriate customer personnel.
• Handles business inquiries by phone, facsimile and e-mail.
• Provides quotations to the customers and rates to other branches/oversea offices.
• Attend weekly departmental sales meeting to discuss project status and prospective customers.
• Occasionally may visit customers on site.

CUSTOMER SERVICE

• Provides assistance in operations as necessary by handling booking, documentation, compliance, customs clearance, customs brokerage, notification, delivery and warehouse coordination.
• Monitors status of shipments ; Interfaces between customers and vendor services for shipment of goods.
• Communicates and coordinates with other Hankyu personnel and agents to ensure the smooth operation.
• Investigates and resolves customer problems.
• Assists with invoicing operations (cross-border shipments, triangle shipments, distribution accounts, etc. )

ADMINISTRATIVE WORK

• Checks with Accounting A/R for the receivables position and takes responsibility for the resolving action for uncollected account receivables .
• Checks with Accounting A/R for creditworthiness of assigned accounts.
• Helps to set up credit terms for new customers in accordance with the company policy.
• Submits expense report in a timely manner .

OTHER & MISCELLANEOUS

• Any project that is assigned by supervisor/manager and/or the Company.
• Seeks constant improvement , more efficient and less expensive ways and means in work processes .
• Performs special projects and other miscellaneous duties as assigned by senior management.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to managers for solution.
• Maintains good communication with managers, other staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Analysis, Attention to Detail, Communications: Reading & Writing English, Confidentiality, Customer Service, Decision-making, Dependability/Reliability, Diplomacy, Initiative/Follow Through, Judgment, Math-Basic, Monitoring/Control, Negotiations, Office Equipment Usage, Personal Computer Usage, Presentation, Project Management, Problem-solving, Team Participation, Vendor Relations.

Qualifications

Education & Work Experience

• Associate’s degree (A.A. ); or equivalent combination of education and experience.
• Must have between two and three years of previous experience in a similar position.

Tools & Equipment

• General office equipment including phones, fax, copier, personal computer, etc.
• Software includes the use of Windows operating system , MS Office.
• Any tools, equipment , software that are required to be used .

Certificates / Licenses

• Any certificate or training records that are required by each department , position/title, or government agency.

Supervisory Responsibilities

• None

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise.

Frequent travel is required by both car and plane.