Inside Sales/Customer Service Representative

Hankyu International Transport (USA) Inc.; Addison (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

Hankyu International Transport (USA) Inc. Addison, IL is seeking a full-time clerical support professional to assist the sales team and handle customer inquiries.

The role covers quoting, coordination with branches and overseas offices, invoicing assistance, and general administration to ensure smooth operations. Ideal candidates have 2–3 years in a similar role, an associate degree or equivalent, and strong MS Office and communication skills.

Qualifications

• Associate’s degree (A.A.) or equivalent combined education/experience.
• 2–3 years of experience in a similar clerical/sales support role.
• Strong customer service, communication and organizational abilities.

Responsibilities

• Support sales staff and manage routine customer inquiries.
• Process quotations and coordinate with branches and overseas offices.
• Assist with invoicing and administrative tasks.
• Coordinate documentation, bookings, and warehouse coordination as needed.
• Maintain SOPs and customer/vendor relationships; ensure accuracy.

Skills

Attention to Detail

Customer Service

Communication

Office Coordination

Team Collaboration

Education

Associate’s degree (A.A.)

Tools

MS Office

Windows OS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chicago Branch - Addison Full-time Clerical Addison, IL, US

5 days ago Requisition ID: 1254

Salary Range: $24.00 To $28.00 Annually

General Position Summary

This position is responsible for sales support activities in the assigned territory to achieve the company’s sales objectives and handling various customers’ requests and inquiries.

Essential Job Functions

SALES

• Responsible for supporting the sales staff.
• Assists with new accounts and maintains or updates current accounts/SOPs.
• Establishes or maintains professional customer/vendor relationships with appropriate customer personnel.
• Handles business inquiries by phone, facsimile and e-mail.
• Provides quotations to the customers and rates to other branches/oversea offices.
• Attend weekly departmental sales meeting to discuss project status and prospective customers.
• Occasionally may visit customers on site.

CUSTOMER SERVICE

• Provides assistance in operations as necessary by handling booking, documentation, compliance, customs clearance, customs brokerage, notification, delivery and warehouse coordination.
• Monitors status of shipments ; Interfaces between customers and vendor services for shipment of goods.
• Communicates and coordinates with other Hankyu personnel and agents to ensure the smooth operation.
• Investigates and resolves customer problems.
• Assists with invoicing operations (cross-border shipments, triangle shipments, distribution accounts, etc. )

ADMINISTRATIVE WORK

• Checks with Accounting A/R for the receivables position and takes responsibility for the resolving action for uncollected account receivables .
• Checks with Accounting A/R for creditworthiness of assigned accounts.
• Helps to set up credit terms for new customers in accordance with the company policy.
• Submits expense report in a timely manner .

OTHER & MISCELLANEOUS

• Any project that is assigned by supervisor/manager and/or the Company.
• Seeks constant improvement , more efficient and less expensive ways and means in work processes .
• Performs special projects and other miscellaneous duties as assigned by senior management.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to managers for solution.
• Maintains good communication with managers, other staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions

Analysis, Attention to Detail, Communications: Reading & Writing English, Confidentiality, Customer Service, Decision-making, Dependability/Reliability, Diplomacy, Initiative/Follow Through, Judgment, Math-Basic, Monitoring/Control, Negotiations, Office Equipment Usage, Personal Computer Usage, Presentation, Project Management, Problem-solving, Team Participation, Vendor Relations.

Qualifications

Education & Work Experience

• Associate’s degree (A.A. ); or equivalent combination of education and experience.
• Must have between two and three years of previous experience in a similar position.

Tools & Equipment

• General office equipment including phones, fax, copier, personal computer, etc.
• Software includes the use of Windows operating system , MS Office.
• Any tools, equipment , software that are required to be used .

Certificates / Licenses

• Any certificate or training records that are required by each department , position/title, or government agency.

Supervisory Responsibilities

• None

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise.

Frequent travel is required by both car and plane.