Inside Sales/ Customer Service Representative

Sunsrce; Abilene (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Sunsrce is seeking an Inside Sales/ Customer Service Representative to maintain accounts, process orders, and deliver exceptional service onsite in Abilene, TX. You will handle phone and web communications, quote prices, coordinate with account managers, and help resolve delivery issues.

The role emphasizes accurate order entry, knowledge of hoses, gaskets, and piping, and a fast-paced environment requiring solid Microsoft Office skills and basic engineering awareness.

Qualifications

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Experience in customer service and order processing is desirable.
• Knowledge of hoses, gaskets and piping is beneficial.

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts.
• Take orders on the phone and over the internet.
• Enter orders and product quotes into the computer system.
• Prepare sales orders and quotes, including pricing and credit terms.
• Estimate delivery dates based on production and delivery schedules.
• Prepare reports of business transactions in the company database.
• Collaborate with account managers to keep account activities up to date.
• Investigate and resolve customer delivery problems.
• Note: this position is onsite and does not offer remote work.

Skills

Customer service

Phone & email communications

Order entry

Conflict resolution

Sales support

Education

High school diploma or equivalent

Associates degree preferred

Tools

MS Office

SolidWorks

Job description

Inside Sales/ Customer Service Representative

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• This position is onsite and does not offer a remote work arrangement

Qualifications

• High school diploma or equivalent
• Associates degree or higher is preferred
• Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
• Knowledge of industrial hose, gasket and piping required

Equal Opportunity Employer

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. The employer uses E-Verify.