Inside Sales/ Customer Service Representative

SunSource; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading provider of industrial products in Oklahoma City is seeking an Inside Sales/Customer Service Representative. The role involves maintaining customer accounts, resolving conflicts, and conducting day-to-day customer interactions. Applicants should have at least a high school diploma and knowledge of industrial hose, gasket, and piping products. The position is onsite with no remote work options available. Competitive package offered.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher preferred.
• Knowledge of engineering principles, solid modeling, welding, and fabrication is essential.
• Proficient with Microsoft Office tools (Word, Excel, SolidWorks).
• Knowledge of industrial hose, gasket and piping required.

Responsibilities

• Maintain accounts and conduct day-to-day activities.
• Resolve conflicts and ensure customer satisfaction.
• Sell industrial hose, gasket, and piping products.
• Emphasize features, quote prices and prepare sales orders.
• Estimate delivery dates based on production and schedules.
• Prepare reports of business transactions in the company database.
• Work with account managers to keep account activities up to date.
• Investigate and resolve customer delivery problems.
• This position is onsite and does not offer a remote work arrangement.

Skills

Customer service skills

Knowledge of industrial hose, gasket, and piping

Microsoft Office proficiency

Conflict resolution

Account maintenance

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

SolidWorks

Microsoft Word

Microsoft Excel

Job description

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Duties and Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries
• This position is onsite and does not offer a remote work arrangement

Education and Experience

• High school diploma or equivalent
• Associates degree or higher is preferred
• Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
• Knowledge of industrial hose, gasket and piping required

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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