Customer Service Representative

Dormont Manufacturing Co; Benicia (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Dormont Manufacturing Co in Benicia, California, is seeking an Inside Sales/Customer Service Representative responsible for selling industrial hose, gasket, and piping products. The ideal candidate will manage customer accounts, conduct technical research, and ensure customer satisfaction.

Applicants should have 5+ years of related experience or a Bachelor’s degree, with strong skills in Microsoft Office and preferably knowledge of the industrial/hydraulic hose and gasket industry.

Qualifications

• 5+ years related experience or Bachelor’s degree.
• Ability to function in a fast-paced, high-volume environment.
• Preferred knowledge of industrial/hydraulic hose and gasket industry.

Responsibilities

• Sell industrial hose, gasket, and piping products.
• Take orders on the phone and over the internet.
• Manage customer accounts and conduct technical research.
• Prepare sales orders and estimate delivery dates.
• Resolve customer problems with deliveries.

Skills

Sales

Customer service

Technical research

Problem-solving

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include, and are not limited to, technical research, working with customers to bring to market viable solutions. Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings. Establishing component part numbers, setting up assembly parts, entering orders, purchasing components, creating drawings/die files for all branches, scheduling projects with production, following orders through the process from door to door solving any problems along the way. Manage all files including purchase orders, drawings, specifications and models.

Role & Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quote prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Outbound prospecting calls to grow our market and sell value‑add services
• Investigates and resolves customer problems with deliveries

Education & Experience

• 5+ years related experience and/or training; or Bachelor’s degree (B. A.) from a four‑year college or university; or equivalent combination of education and experience.
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
• Knowledge of industrial/hydraulic hose and gasket industry preferred