Inside Sales - Customer Service Rep

Lincare Holdings Inc.; Kansas City, Northern (MO, KY); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Lincare Holdings Inc. is seeking an individual to respond to customer inquiries and initiate contact to promote company products and services in the medical field. The role emphasizes accurate data handling and adherence to company standards throughout the customer interaction process.

Responsibilities include facilitating sales, resolving product questions, maintaining records, and ensuring compliance. The position requires basic medical knowledge and proficient typing speed to support

Qualifications

• Medical industry knowledge beneficial
• Must type at least 25-30 words per minute

Responsibilities

• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

Skills

Typing 25-30 wpm

Medical industry knowledge

Education

High school diploma or equivalent

Job description

This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Job Responsibilities:

• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

Qualifications.

• Medical industry knowledge beneficial
• Must type at least 25-30 words per minute

Education and Experience:

• Graduate from an accredited high school

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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