Inside Sales - Customer Service Rep

Lincare-085e31c; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Lincare is seeking a customer-focused representative to increase revenue by handling inquiries and initiating contact, using company resources to provide complete, accurate data and ensuring compliant, efficient patient contact.

The role emphasizes promoting products, assessing customer qualification, explaining benefits, and assisting with physician communication when needed, while maintaining clean customer records to support sales goals.

Qualifications

• Medical industry knowledge beneficial
• Must type at least 25-30 words per minute

Responsibilities

• Promotes products and facilitates customer needs by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

Skills

Customer service

Typing speed

Communication

Education

High School Diploma

Job description

This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Job Responsibilities:

• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

Qualifications.

• Medical industry knowledge beneficial
• Must type at least 25-30 words per minute

Education and Experience:

• Graduate from an accredited high school

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

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Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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