Inside Sales- Customer Service

Essential Elements, Inc.; Solon (OH); Híbrido; USD 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vacation and sick leave

Hybrid work model

Descripción de la vacante

Essential Elements, Inc. is seeking an inside sales and customer service representative to service customers, enter orders/credits, and provide timely, accurate solutions. Hybrid work arrangement with office 3 days and home 2 days after probation.

You will build lasting customer relationships, upsell where possible, and coordinate with Sales Managers while maintaining product knowledge and customer satisfaction.

Formación

• 2+ years in a similar role or a Business Administration background.
• Knowledge of SAP is preferred.
• Strong customer service and sales orientation.

Responsabilidades

• Enter and process orders and defective claims/returns.
• Build relationships with customers and present a professional image.
• Provide appropriate solutions for customers.
• Coordinate with Sales Managers for information and support.
• Maintain extensive product knowledge through training.
• Support cross-functional teams to satisfy client needs.
• Inform customers of promotions and product launches.
• Upsell where possible.
• Review back orders and propose alternatives.
• Prepare sales reports and meet deadlines.
• Analyze sales data to help hit territory targets.
• Participate in department meetings and sales improvement initiatives.
• Assist sales managers and supervisor as needed.

Conocimientos

Sales experience

SAP knowledge

Upselling

Customer service

Attention to detail

Bilingual

MS Office

Educación

Business Administration

Herramientas

Microsoft Office

Descripción del empleo

We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.

ADVANTAGES

• Competitive salary $40,000-$50,000 DOE
• Stimulating work environment;
• Schedule: 8:30AM-5PM
• Hybrid work (home 2 days a week / office 3 days a week – set days) after probationary period
• Generous Employer Contribution to Health Insurance
• Starting at 2 weeks accrued vacation in the first year and 5 days of sick leave

RESPONSIBILITIES

Key Responsibilities and activities

• Enter and process orders and defective claims/returns.
• Relationship building with customers, represent the company in a professional and courteous manner.
• Find appropriate solutions for our customers.
• Liaise directly with Sales Managers/Representatives providing information and support.
• Have extensive product knowledge through training
• Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
• Inform customers of upcoming promotions, product launches
• Upsell whenever possible
• Review back orders and proactively propose alternative solutions to customers
• Complete sales reports and gather data requested by the respective sales manager within the provided deadlines
• Analyze data requested by the sales managers to help achieve the territory’s targets
• Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items
• Assist sales managers and supervisor on an as needed basis

QUALIFICATIONS

Experience / Skill Set Required:

• Experience in a similar position (at least 2 years) or Business Administration
• Knowledge of SAP (asset)
• Sales quotes and upselling
• Proven customer service skills
• Ability to work in a dynamic environment
• Great attention to detail and organizational skills
• Bilingual a plus (French and English or Spanish and English)
• Computer proficiency and knowledge of Microsoft Office