Inside Sales/Customer Service

Express Employment Professionals - Cincinnati East; Indianapolis (IN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Vacation and sick time

Life insurance

Disability insurance

FSA

Employee assistance program

Job summary

Express Employment Professionals - Cincinnati East, partnering with a reputable interior building materials company on the south side of Indianapolis, is seeking a Counter Sales / Customer Service Associate to support contractors and walk-in customers. This fast-paced role emphasizes high-level customer service and accurate order entry.

You will greet customers, identify needs, prepare quotes, enter orders, process payments, and assist the outside sales team.

Qualifications

• 1–2+ years of inside sales experience.
• Experience with interior building products preferred.
• Strong verbal and written communication skills.
• Proficient with MS Word and Excel; able to manage time well.
• Detail-oriented with a strong customer-service focus.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally.
• Greet and assist walk-in customers.
• Identify customer needs and recommend appropriate products and solutions.
• Up-sell and cross-sell additional products and supplies when appropriate.
• Prepare quotes, enter orders, and input job pricing accurately.
• Accept payments and apply them to the appropriate customer accounts.
• Support the outside sales team with order entry and customer coordination.
• Work closely with dispatch to schedule deliveries efficiently.
• Coordinate with warehouse staff for customer pickups and deliveries.
• Maintain showroom inventory, organization, and cleanliness.
• Reorder products to ensure inventory levels are maintained.
• Address and resolve customer service concerns professionally.
• Build relationships with new customers and maintain long-term customer partnerships.
• Gather customer feedback to help improve service and operations.
• Assist with merchandising and branch sales initiatives.
• Perform additional duties as assigned—this is a collaborative environment where everyone helps out

Skills

Inside sales

Customer service

Team player

Time management

Detail oriented

Communication skills

Tools

MS Word

MS Excel

Job description

Counter Sales / Customer Service Associate

South Side Indianapolis | Full-Time

The Specialized Recruiting Group of Express Employment is partnering with a reputable interior building materials company on the south side of Indianapolis to identify a qualified Inside Sales / Customer Service Associate. This opportunity offers a stable, team-oriented environment with long-term growth potential for the right candidate.

Position Summary

The Counter Sales / Customer Service Associate provides high-level customer support and sales assistance to contractors and walk-in customers. This position is responsible for managing customer interactions from initial inquiry through order completion while supporting internal teams to ensure smooth daily operations. Because this is a small, fast-paced environment, flexibility and a team-first mindset are critical to success.

Key Responsibilities

• Answer incoming phone calls and emails promptly and professionally
• Greet and assist walk-in customers
• Identify customer needs and recommend appropriate products and solutions
• Up-sell and cross-sell additional products and supplies when appropriate
• Prepare quotes, enter orders, and input job pricing accurately
• Accept payments and apply them to the appropriate customer accounts
• Support the outside sales team with order entry and customer coordination
• Work closely with dispatch to schedule deliveries efficiently
• Coordinate with warehouse staff for customer pickups and deliveries
• Maintain showroom inventory, organization, and cleanliness
• Reorder products to ensure inventory levels are maintained
• Address and resolve customer service concerns professionally
• Build relationships with new customers and maintain long-term customer partnerships
• Gather customer feedback to help improve service and operations
• Assist with merchandising and branch sales initiatives
• Perform additional duties as assigned—this is a collaborative environment where everyone helps out

Qualifications

• 1–2+ years of inside sales experience required
• Experience with interior building products strongly preferred
• Strong verbal and written communication skills
• Excellent time-management and organizational abilities
• Basic to intermediate computer skills, including MS Word and Excel
• Ability to work effectively in a fast-paced environment
• Detail-oriented with a strong customer-service focus
• Positive attitude, team-player mentality, and willingness to learn
• Comfortable handling difficult situations professionally

Pay & Benefits

• $21–$26 per hour, based on experience
• Evaluation-to-hire opportunity
• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Flexible Spending Account (FSA)
• Employee assistance program

Schedule: Monday–Friday, 7:00 a.m. – 4:30 p.m. and a30-minute lunch break