Inside Sales & Customer Service

LTF Technology; Huntley (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid PTO

Bonus program

Job summary

SunLight2 is seeking an Inside Sales & Customer Service Representative to support B2B customers, quotations, order management, and account development. The role emphasizes strong communication, CRM maintenance, and collaboration with showroom programs and regional managers.

The ideal candidate has at least 5 years in inside sales and customer service within a business-to-business environment, delivering high-quality customer experiences and building lasting relationships.

Qualifications

• Minimum 5 years of inside sales and customer service experience in a B2B environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Answer customer inquiries via phone and email.
• Cold call and email prospective customers.
• Support showroom programs, displays, and project sales.
• Follow up on quotations and sales opportunities.
• Assist outside sales representatives and regional managers.
• Prepare quotations and process orders.
• Confirm pricing, lead times, and shipping details.
• Monitor open orders and provide status updates.
• Maintain pricing and account policies.
• Provide prompt and professional customer support.
• Resolve order and product issues.
• Build long‑term customer relationships.
• Deliver a high-quality customer experience.
• Maintain CRM records and account activity.
• Track quotations, opportunities, and sales pipeline.
• Provide weekly reports and updates.
• Keep customer and showroom documentation organized.

Skills

Inside sales

Customer service

B2B sales

Communication

CRM usage

Tools

Microsoft Office

CRM systems

Job description

About SunLight2®

SunLight2® is a U.S.-based architectural LED lighting company specializing in high color accuracy, Dim-to-Warm technology, and premium LED lighting products.

Position Overview

The Inside Sales & Customer Service Representative supports B2B customers including lighting showrooms, electrical distributors, designers, and architects. This role focuses on customer service, sales support, quotations, order management, and account development.

The ideal candidate has at least 5 years of inside sales and customer service experience in a B2B environment.

Key Responsibilities

Sales & Account Support

• Answer customer inquiries via phone and email
• Cold call and email prospective customers
• Support showroom programs, displays, and project sales
• Follow up on quotations and sales opportunities
• Assist outside sales representatives and regional managers

Quoting & Order Management

• Prepare quotations and process orders
• Confirm pricing, lead times, and shipping details
• Monitor open orders and provide status updates
• Maintain pricing and account policies

Customer Service

• Provide prompt and professional customer support
• Resolve order and product issues
• Build long‑term customer relationships
• Deliver a high-quality customer experience

CRM & Reporting

• Maintain CRM records and account activity
• Track quotations, opportunities, and sales pipeline
• Provide weekly reports and updates
• Keep customer and showroom documentation organized

Required Qualifications

• Minimum 5 years of inside sales and customer service experience
• Experience supporting B2B sales
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and CRM systems

Compensation & Benefits

• Base salary plus performance-based bonus
• Medical, dental, and vision insurance
• 401(k) plan
• Paid PTO
• Additional benefits based on company policy