Customer Service Representative/Inside Sales Support

TARGETTI USA; Costa Mesa (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Vision insurance

Wellness resources

401(k) matching

Competitive salary

Dental insurance

Job summary

TARGETTI USA is a respected maker of architectural lighting solutions with a nationwide presence. The Customer Service/Inside Sales Support role in Costa Mesa, CA focuses on delivering an exceptional customer experience while coordinating orders and quotations across the sales team.

You'll manage inquiries, verify product codes and pricing, and liaise with internal departments to ensure accurate, timely shipments.

Qualifications

• 3+ years in customer service or inside sales, preferably in lighting or architectural products.
• Experience with SAP, Dynamics, Adobe and Bluebeam Revu preferred.
• Strong MS Office skills and effective written and verbal communication.
• Detail-oriented, organized, able to manage multiple tasks in a fast-paced environment.
• Bachelor’s degree in business or related field is a plus.

Responsibilities

• Territory & Customer Support: provide responsive support to customers and sales reps.
• Order Management: review orders for accuracy and manage lifecycle from quote to shipment.
• Quoting & Take-offs: perform lighting take-offs from drawings and markup drawings.
• System & Inbox Management: respond to inquiries via phone/email and use SAP and internal systems.

Skills

Customer service

Inside sales

Communication

Multi-tasking

MS Office

Team collaboration

Education

Bachelor’s degree in business

Tools

SAP

Dynamics

Bluebeam Revu

Adobe Acrobat

Excel

Job description

Company Description

TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Dental insurance

Company Description

TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.

Applicants can expect to join a company focused on high-performance, design-driven lighting solutions with strong support across the U.S. through an established sales representative network.

Role Description

The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.

Main Position Responsibilities

• Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.
• Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
• Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
• System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.

Qualifications

• 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
• Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
• Strong MS Office skills (Excel, Outlook, Word).
• Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
• Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
• Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
• Bachelor’s degree in business or a related field is a plus

Compensation

• Compensation will be commensurate with the candidate’s experience and education
• Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
• Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
• Vision Insurance: 100% paid by Targetti
• Life Insurance (paid by Targetti) with option to purchase additional coverage
• Additional Health Resources through United Healthcare (fees may apply)
• Flexible Spending Account (FSA) option for healthcare and dependent care expenses
• 401(k) Profit Sharing Plan with match
• Time Off Benefits
• Professional Development

Additional Information

• Must have legal authorization to work in the United States at the time of application
• Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check
• Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.