Inside Sales / Customer Service

Cartec, Inc.; Canton (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Cartec, Inc. in Canton, CT, is seeking a motivated customer service professional to support existing accounts, enter quotes and sales orders, and respond to product inquiries.

The role involves handling paperwork, processing freight and invoices, and coordinating inbound and outbound shipments while identifying new potential accounts.

This position offers a stable, team-oriented environment with opportunities to learn our product lines and grow within the company.

Responsibilities

• Provide customer service to existing accounts.
• Develop and enter quotes and sales orders.
• Respond to customer inquiries.
• Process associated paperwork.
• Respond to diverse customer questions about our products and services.
• Enter purchase orders for ordering inventory.
• Schedule inbound and outbound shipments as needed.
• Review and enter freight invoices for payment.
• Research to find new potential accounts.
• Process payment of freight and other invoices if paying by company credit card.

Job description

Cartec is one of the largest manufacturers and distributors of printer kits, finished ribbons and precision cores in the Americas. We build a standard “compatible” or a custom ribbon. This can include inks, nylons, cottons and silk products.

We currently make specific products for industries such as Restaurant (POS), Banking, Retail, Photo, Time Clock and the Garment trades to name a few.

Our molding services include custom design, engineering and production for your project. This can include everything from plastic selection to color selection.

Responsibilities

• Provide customer service to existing accounts.
• Develop and enter quotes and sales orders.
• Respond to customer inquiries.
• Process associated paperwork.
• Respond to diverse customer questions about our products and services.
• Enter purchase orders for ordering inventory.
• Schedule inbound and outbound shipments as needed.
• Review and enter freight invoices for payment.
• Research to find new potential accounts.
• Process payment of freight and other invoices if paying by company credit card.