Customer Service Representative

Quaker Houghton; Pennsylvania; On-site; USD 38,000 - 56,000; Full time

Job summary

Quaker Houghton in Pennsylvania is seeking a detail-oriented Order Processor to review, process and follow up on orders and inquiries received via phone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives.

You will maintain performance metrics for order accuracy, entry volume, phone volume and error rate, provide pricing information and shipping status, and review open order reports.

Responsibilities

• Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives
• Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate
• Responsible for timely customer communications including pricing information, order confirmation and shipping status
• Proactively review open order reports and information, providing documentation to customers, manufacturing plants or sales
• Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations
• Own, manage, maintain and update customer data and files

Job description

Job Description

Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status. Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales. Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations. Own, manage, maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.