Corrugated Customer Service

Cross Container Corp.; Carpentersville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Cross Container Corp. in Carpentersville, Illinois is seeking a full-time Corrugated Customer Service representative. The role involves handling customer inquiries, ensuring customer satisfaction, and managing communication through various channels.

The ideal candidate will have strong customer support skills, attention to detail, and proficiency in using Amtech. Experience in customer service within the manufacturing or packaging industry is a plus.

Qualifications

• Strong skills in Customer Support and Customer Service.
• Ability to ensure Customer Satisfaction and manage relationships.
• Experience in the manufacturing or packaging industry preferred.

Responsibilities

• Handle customer inquiries and provide support for satisfaction.
• Assist with order processing and address customer concerns.
• Maintain records to ensure an exceptional customer experience.

Skills

Customer Support

Customer Service

Customer Experience

Attention to detail

Managing multiple tasks

Using Amtech

Job description

Cross Container Corporation is a leading family-owned manufacturer of custom made-to-order corrugated packaging based in Carpentersville, Illinois. Our experienced sales team manages projects from initial design to final delivery, ensuring quality and precision throughout the process. Operating from a 260,000-square-foot facility equipped with advanced box manufacturing equipment, we provide efficient and flexible solutions to meet our customers' unique packaging needs.

Role Description

This is a full-time on-site role for a Corrugated Customer Service position located at our manufacturing facility in Carpentersville, IL. The Corrugated Customer Service representative will handle customer inquiries, provide support to ensure customer satisfaction, and manage communication through phone calls and other channels. The role also involves assisting with order processing, addressing customer concerns, and maintaining records to ensure an exceptional customer experience.

Qualifications

• Strong skills in Customer Support, Customer Service, and delivering excellent Customer Experience
• Proficiency in ensuring Customer Satisfaction and managing customer relationships effectively
• Attention to detail and the ability to manage multiple tasks in a fast-paced manufacturing environment
• Proficiency in using Amtech is a must
• Prior experience in customer service or a related role in the manufacturing or packaging industry is preferred