Inside Sales & Customer Experience Specialist

Socket.dev; Plymouth (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Paid time off and holidays

Mon-Fri schedule

Training on our systems

Job summary

Honest Abe Roofing in southeast Michigan is looking for an Inside Sales representative to be the first point of contact for homeowners, turning inquiries into appointments and guiding customers through the sales process with a friendly, solution-driven approach.

You will handle calls, texts, and emails, follow up on leads, schedule Roofing Advisors, reduce cancellations, and help keep paperwork and CRM notes accurate as part of a growing local business.

Qualifications

• A positive, organized, customer-focused attitude with a can-do mindset.
• Attitude, initiative, communication skills, and attention to detail matter most.

Responsibilities

• Respond quickly to new leads by phone, text, and email.
• Speak confidently with homeowners and schedule qualified appointments for Roofing Advisors.
• Follow up consistently with leads who haven't scheduled yet.
• Confirm appointments and help reduce cancellations and no-shows.
• Follow up after sales appointments and help recover opportunities that weren't initially sold.
• Make outbound calls and conduct other lead-generation activities.
• Provide a professional, friendly experience every time you interact with a customer.
• Keep customer information, appointments, notes, and job records accurate in our CRM.
• Help ensure paperwork and customer files are complete and organized.

Job description

Honest Abe Roofing in southeast Michigan is looking for an Inside Sales representative to be the first point of contact for homeowners, turning inquiries into appointments and guiding customers through the sales process with a friendly, solution-driven approach.

You will handle calls, texts, and emails, follow up on leads, schedule Roofing Advisors, reduce cancellations, and help keep paperwork and CRM notes accurate as part of a growing local business.