Inside Sales & Customer Development Specialist

Hultafors Group North America; Mequon (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Hultafors Group North America seeks an Inside Sales & Customer Development Specialist to strengthen customer relationships and drive revenue growth across our brands. You will bridge Sales, Customer Care, Marketing, Product Management, Quality, and Operations to deliver an outstanding customer experience.

The ideal candidate is customer-focused, analytical, and skilled at turning insights into business opportunities, with experience in CRM/ERP and strong communication skills.

Qualifications

• 3+ years in Inside Sales, Customer Service, Customer Success, Account Management, or related field.
• Experience driving sales growth and customer development initiatives.
• Experience with CRM and ERP systems; MS Dynamics 365 BC preferred.
• Strong customer relationship management, communication, and problem-solving skills.
• Ability to analyze data, identify opportunities, and manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Associate degree in Business, Marketing, Sales, or related field preferred; equivalent experience considered.
• Collaborative mindset focused on customer satisfaction and continuous improvement.

Responsibilities

• Proactive outreach to customers and account development.
• Dealer activation and product support.
• CRM administration and customer analytics.
• Identify growth opportunities and support revenue growth across brands.
• Contribute to continuous improvement initiatives across teams.

Skills

Customer relationships

CRM experience

Data analysis

Communication skills

Problem-solving

Education

Associate degree in Business, Marketing, Sales, or related field

Tools

CRM systems

ERP systems

MS Dynamics 365 Business Central

Job description

Description

Hultafors Group North America is seeking an Inside Sales & Customer Development Specialist to strengthen customer relationships, identify growth opportunities, and help deliver an outstanding customer experience. This role serves as a key connection point between customers and our Sales, Customer Care, Marketing, Product Management, Quality, and Operations teams.

The Inside Sales & Customer Development Specialist is responsible for strengthening customer relationships, identifying growth opportunities, and supporting revenue growth across Hultafors Group North America brands. This role works closely with Sales, Customer Care, Marketing, Product Management, Quality, and Operations to deliver an exceptional customer experience.

Responsibilities include proactive customer outreach, account development, dealer activation, product support, CRM administration, customer analytics, and continuous improvement initiatives.

The ideal candidate is customer-focused, analytical, and skilled at turning customer insights into business opportunities.

Requirements

• 3+ years of experience in Inside Sales, Customer Service, Customer Success, Account Management, or a related field.
• Experience supporting sales growth and customer development initiatives.
• Experience working with CRM and ERP systems required; Microsoft Dynamics 365 Business Central preferred.
• Strong customer relationship management, communication, and problem-solving skills.
• Ability to analyze customer data, identify opportunities, and manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Associate degree in Business, Marketing, Sales, or a related field preferred; equivalent experience considered.
• Collaborative mindset with a focus on customer satisfaction and continuous improvement.