Inside Sales & Customer Development Specialist

Hultafors Group North America, Inc.; Mequon (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Hultafors Group North America, Inc. Mequon, Wisconsin, is seeking an Inside Sales & Customer Development Specialist to strengthen customer relationships, identify growth opportunities, and help deliver an outstanding customer experience across our brands.

The role collaborates with Sales, Customer Care, Marketing, Product Management, Quality and Operations to drive revenue. The ideal candidate has 3+ years in inside sales or related fields, experience with CRM/ERP systems (Microsoft Dynamics 365

Qualifications

• 3+ years in Inside Sales, Customer Service, Customer Success, Account Management, or related field.
• Experience supporting sales growth and customer development initiatives.
• Experience with CRM and ERP systems; Dynamics 365 BC preferred.
• Strong customer relationship management, communication, and problem-solving skills.
• Ability to analyze customer data and manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Associate degree in Business, Marketing, Sales, or related field preferred; equivalent experience considered.

Responsibilities

• Proactive customer outreach and account development.
• Dealer activation and product support.
• CRM administration and customer analytics.
• Support continuous improvement initiatives across functions.
• Collaborate with Sales, Customer Care, Marketing, Product Management, Quality and Operations to deliver an exceptional customer experience.

Skills

Inside Sales

CRM/ERP experience

Microsoft Dynamics 365 BC

Customer relationships

Data analysis

Multi-tasking

Education

Associate degree or equivalent

Tools

Microsoft Dynamics 365 Business Central

CRM software

Job description

Inside Sales & Customer Development Specialist

Hultafors Group North America, Inc. Mequon, Wisconsin, United States

About this position

Hultafors Group North America is seeking an Inside Sales & Customer Development Specialist to strengthen customer relationships, identify growth opportunities, and help deliver an outstanding customer experience. This role serves as a key connection point between customers and our Sales, Customer Care, Marketing, Product Management, Quality, and Operations teams.

The Inside Sales & Customer Development Specialist is responsible for strengthening customer relationships, identifying growth opportunities, and supporting revenue growth across Hultafors Group North America brands. This role works closely with Sales, Customer Care, Marketing, Product Management, Quality, and Operations to deliver an exceptional customer experience.

Responsibilities include proactive customer outreach, account development, dealer activation, product support, CRM administration, customer analytics, and continuous improvement initiatives.

The ideal candidate is customer-focused, analytical, and skilled at turning customer insights into business opportunities.

Requirements

• 3+ years of experience in Inside Sales, Customer Service, Customer Success, Account Management, or a related field.
• Experience supporting sales growth and customer development initiatives.
• Experience working with CRM and ERP systems required; Microsoft Dynamics 365 Business Central preferred.
• Strong customer relationship management, communication, and problem-solving skills.
• Ability to analyze customer data, identify opportunities, and manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Associate degree in Business, Marketing, Sales, or a related field preferred; equivalent experience considered.
• Collaborative mindset with a focus on customer satisfaction and continuous improvement.