Inside Sales Specialist

The Panther Group; Torrance (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Panther Group in Torrance, CA is seeking a results-driven Sales Operations Support professional to assist the VP of Sales and Director of Customer Operations. You’ll help coordinate reporting, planning, and execution of priorities across sales and order fulfillment, ensuring customer requirements and delivery commitments are met.

You will build strong customer relationships, lead weekly demand meetings, manage quotes and orders, and provide timely updates to customers and internal teams.

Qualifications

• 5–7 years of experience in sales development, inside sales, or sales support.
• Strong understanding of customer service principles and customer needs.
• CRM experience preferred.
• Proficient in Microsoft Excel including VLOOKUP and PivotTables.

Responsibilities

• Support the VP of Sales and Director of Customer Operations with reporting, planning, and execution of sales and order fulfillment priorities.
• Coordinate with Production, Shipping, Engineering, Quality, Logistics, and Sales to ensure customer requirements and delivery commitments are met.
• Manage key customer accounts and build strong relationships that support customer satisfaction and business growth.
• Lead and participate in weekly demand meetings, monitoring open orders, backorders, and production priorities.
• Manage quoting, order entry, order confirmations, pricing, revisions, and delivery schedules to ensure accuracy and alignment with customer requirements.
• Monitor order status and customer requests while providing timely updates to customers and internal stakeholders.
• Resolve routine customer concerns, prioritize competing demands, and exercise sound judgment to support operational goals.
• Provide product information, identify upselling opportunities, and support sales targets.
• Assist with proposals, sales presentations, customer communications, meetings, and client events.
• Prepare sales reports and track performance metrics to support business decisions.
• Proactively identify potential issues and take initiative to resolve or escape them as needed.
• Perform additional duties and responsibilities as assigned by management.

Skills

Strong written and verbal comms

Self-motivated & independent

Highly organized

Problem solving

Multitasking & deadline-driven

Education

Associate or Bachelor's degree preferred; equivalent experience

Tools

CRM systems

Microsoft Excel (VLOOKUP, PivotTables)

Job description

• Support the VP of Sales and Director of Customer Operations with reporting, planning, and execution of sales and order fulfillment priorities.
• Coordinate with Production, Shipping, Engineering, Quality, Logistics, and Sales to ensure customer requirements and delivery commitments are met.
• Manage key customer accounts and build strong relationships that support customer satisfaction and business growth.
• Lead and participate in weekly demand meetings, monitoring open orders, backorders, and production priorities.
• Manage quoting, order entry, order confirmations, pricing, revisions, and delivery schedules to ensure accuracy and alignment with customer requirements.
• Monitor order status and customer requests while providing timely updates to customers and internal stakeholders.
• Resolve routine customer concerns, prioritize competing demands, and exercise sound judgment to support operational goals.
• Provide product information, identify upselling opportunities, and support sales targets.
• Assist with proposals, sales presentations, customer communications, meetings, and client events.
• Prepare sales reports and track performance metrics to support business decisions.
• Proactively identify potential issues and take initiative to resolve or escape them as needed.
• Perform additional duties and responsibilities as assigned by management.

Education & Experience

• Associate or bachelor's degree preferred; equivalent technical sales experience considered.
• 5-7 years of experience in sales development, inside sales, or sales support.
• Strong understanding of customer service principles, customer needs, quality standards, and customer satisfaction.
• Proven self-starter with strong initiative, accountability, and a results-driven approach.
• CRM experience preferred.
• Proficient in Microsoft Excel, including VLOOKUP and PivotTables.

Skills & Abilities

• Strong written and verbal communication skills.
• Self-motivated and able to work independently or collaboratively.
• Highly organized, detail-oriented, and proactive.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Adaptable and willing to learn new systems, processes, and methods.
• Strong relationship-building skills across all levels of an organization.