Customer Coordinator

Genesis Products; Goshen (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A dynamic manufacturing company located in Goshen, Indiana is seeking a self-motivated individual for the Inside Sales/Customer Service position. The role requires a strong focus on customer relationships, excellent communication abilities, and proficiency with Microsoft Office. Responsibilities include order management through an ERP system, addressing customer inquiries, and working collaboratively with sales representatives. Ideal candidates should have proven experience in inside sales and a positive, customer-oriented approach.

Qualifications

• Proven inside sales experience is essential.
• Strong verbal and written communication skills are necessary.
• Customer service experience is preferred.

Responsibilities

• Fills orders using internal ERP System and communicates delivery dates.
• Understand and field customer questions and needs.
• Support Outside Sales Rep.
• Communicate with departments to track problems for on-time delivery.
• Meet productivity goals and customer metrics.

Skills

Inside sales experience

Excellent written and verbal communication

Data entry skills

Customer focused

Multi-tasking

Proficient with Microsoft Office

Tools

Microsoft Office Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Genesis Products is seeking a self‑motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.

Job Responsibilities

• Fills orders using internal ERP System, communicate expected delivery date, and backorders.
• Understand customer needs and requirements, field customer questions and concerns.
• Support Outside Sales Rep
• Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
• Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
• Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
• All other duties as assigned.

Qualifications

• Proven inside sales experience
• Strong written and verbal skills in responding to client needs with a positive and professional manner.
• Excellent verbal and written communications skills; Excellent listening skills
• Possess people skills, data entry skills, and remain customer focused.
• Ability to multi-task, prioritize, and manage time effectively
• Proficient with Microsoft Office Word, Excel, and Outlook.
• Experience in customer service preferred.
• This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client‑driven business.