Inside Sales CSR: Build Relationships & Solve Client Needs

PSG Global Solutions, LLC; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an Inside Sales Representative to work closely with the Outside Account Manager, handling daily customer interactions, addressing inquiries, and guiding them to the right Company solutions.

You will use product configuration tools and order management systems, enter data, and pursue sales leads from inbound calls while maintaining professionalism and accuracy in a fast-paced team environment.

Qualifications

• Minimum 2–4 years of experience in the Customer Support or HelpDesk Field.
• Excellent telephone and communications skills (written and oral) required.
• Team environment skills, ability to multi-task; recognize and generate sales leads from inbound calls, and effectiveness in handling multiple phone lines and electronic messaging required.
• Customer oriented personality as well as professional attitude desirable.
• High level of expertise with the MS Office suite, Internet Explorer, web navigation, and various other software tools is also required.

Responsibilities

• Inside Sales Representative works hand-in-hand with outside Account Manager in managing the customer relationship(s).
• Primary execution of customer activities including daily interaction with customers managing inquiries and addressing customer needs with appropriate Company solutions; quantifies and resolves complaints.
• Utilize the company’s tools and processes including product configuration tools, order entry and business systems.
• Provide initial point of contact for customers (internal and external) via phone, fax, email, web, or chat.
• Enter customer data into the order management systems, utilize pricing spreadsheets, monitor customer agreements, and employ quality resolution tools.
• Use greater judgment and initiative to either resolve issues or elevate them to the appropriate Systems Services or the company’s entity.
• Provide additional backup and support to others in team to support Inside Sales functions.
• Complete key administrative tasks and projects by working independently with little supervision.

Skills

Customer service mindset

Excellent telephone & communication

Team environment

Sales lead generation inbound

Multi-tasking

Attention to detail

Education

Bachelor’s Degree in sales-oriented discipline

Tools

Product configuration tools

Order management systems

Pricing spreadsheets

Job description

SmartRecruiters, Inc. is seeking an Inside Sales Representative to work closely with the Outside Account Manager, handling daily customer interactions, addressing inquiries, and guiding them to the right Company solutions.

You will use product configuration tools and order management systems, enter data, and pursue sales leads from inbound calls while maintaining professionalism and accuracy in a fast-paced team environment.