Inside Sales & CRM Specialist – Test & Inspections

SSI Fire & Safety Holdings, LLC; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

State Systems is seeking an Inside Sales Representative – Test & Inspections to manage inbound sales inquiries and support outside sales while ensuring top-notch customer service. The role requires CRM proficiency, especially HubSpot, and strong organizational skills to maintain records and coordinate with internal teams.

You will work with the T&I Sales Manager in Memphis, maintain accurate data, and seek upsell opportunities to help grow the business.

Qualifications

• Minimum of two years in inside sales, customer service, or B2B environment.
• CRM systems experience; HubSpot desirable.
• Strong verbal and written communication; ability to interact with customers at all levels.
• Excellent organizational and time management skills with multi-priority handling.
• Team player with collaborative mindset; proficient with MS Office.

Responsibilities

• Handle inbound sales calls and electronic inquiries via HubSpot and other channels.
• Qualify, document, and process sales opportunities promptly.
• Collaborate with outside sales to prepare proposals, quotes, and service info.
• Maintain accurate customer data, opportunities, and logs in CRM.
• Coordinate with service, scheduling, and billing for Test & Inspection jobs.
• Provide prompt, courteous customer support and responsiveness.
• Monitor accounts and follow up on open quotes and opportunities.
• Identify upsell/cross-sell opportunities to drive growth.
• Participate in meetings and process improvement initiatives.

Skills

Inside sales

CRM systems

Customer service

Communication skills

Microsoft Office

Tools

HubSpot CRM

Job description

State Systems is seeking an Inside Sales Representative – Test & Inspections to manage inbound sales inquiries and support outside sales while ensuring top-notch customer service. The role requires CRM proficiency, especially HubSpot, and strong organizational skills to maintain records and coordinate with internal teams.

You will work with the T&I Sales Manager in Memphis, maintain accurate data, and seek upsell opportunities to help grow the business.